Rachel Gem Shetler
Great Falls,Mt
Summary
Versatile and multilingual professional with extensive experience in airline operations, culinary management, and customer service. Proven ability to manage multiple responsibilities including aircraft servicing, food safety, event catering, and staff coordination. Recognized for leadership, problem-solving, and improving operational efficiency.
Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models, and optimizing inventory control procedures.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Owner / Operator
Merienda Galore
12.2016 - Current
- Founded and operated a small food business, managing daily operations, sales, and vendor relations.
- Designed marketing materials and handled promotional campaigns to increase visibility.
- Tracked inventory, costs, and managed customer relationships.
Customer Service Agent
Horizon Air
08.2021 - 06.2025
- Provided comprehensive support in ticketing, baggage, cargo handling, aircraft cleaning, and pre-departure setup.
- Certified in aircraft marshalling, lavatory service, ramp safety, and baggage systems.
- Assisted with wheelchair services, complaint resolution, and customer experience initiatives.
- Operated ground support equipment and trained in pushback and power procedures.
- Worked on multiple aircraft types including Q400, E175 and ERJ models under Horizon Alaska and SkyWest operations.
Food Technician II / Culinary Associate
Benefis Health System
04.2023 - 04.2025
- Worked as barista, line cook, baker, and across all kitchen stations.
- Coordinated VIP catering events and assisted with menu design and advertising.
- Took on supervisory responsibilities, including training staff and monitoring quality.
- Helped reduce waste and increase food sales through operational improvements.
- Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
Restaurant Owner
Sole Proprietary
01.2014 - 08.2020
- Managed all aspects of restaurant operations including scheduling, food prep, service, and community outreach.
- Addressed customer feedback and ensured consistent quality and sanitation standards.
- Implemented inventory controls and reduced food spoilage through staff training and monitoring.
Education
Associate of Arts - Culinary Arts
American Hospitality Academy
Philippines12.2014
Skills
- Sales negotiation
- Mechanical recoveries
- Marketing expertise
- Human resource management
Certification
- ServSafe Food Handler & Manager Certification, 2022-2027
- American Culinary Federation Certification, 2014-2016
- HACCP
- Barista & Catering Service
- Load Coordinator
- Security Foundations
- Horizon/Alaska Airlines: ERJ & E175 Operations
- Pushback, Jetbridge Ops, Lavatory Service, Ground Support Equipment
- Complaint Resolution
- Passenger Service
- Cargo Office Procedures
Languages
English
Tagalog
Spanish
Mandarin
Japanese
Malay
Timeline
Food Technician II / Culinary Associate
Benefis Health System
04.2023 - 04.2025
Customer Service Agent
Horizon Air
08.2021 - 06.2025
Owner / Operator
Merienda Galore
12.2016 - Current
Restaurant Owner
Sole Proprietary
01.2014 - 08.2020
Associate of Arts - Culinary Arts
American Hospitality Academy
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