Travelling
Rachel Grima
Hairdresser
Had Dingli
Summary
Organized , experienced in business and team management. Proactively addresses and solves problems with operations to maximize profits. Great at resolving conflicts and developing new service strategies. Experienced Stylist with 20 years of experience working with varying hairstyles and treatments. Customer-oriented professional with dedication to satisfaction and consistent communication. Technically trained to use tools and products to achieve desired outcomes.
Overview
21
21
years of professional experience
2
2
Languages
Work History
Hair Salon Owner
Rachel Grima
2016.11 - Current
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Hairstylist
Papilla Salon
2006.11 - 2016.09
- Distributed business cards outside of salon to generate new business.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Mixed pigments and used proper techniques to achieve desired color.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Used social media platforms to promote salon and services.
- Maintained regular client list and successfully handled walk-in customers.
- Answered phone calls and emails to schedule client appointments.
Hairdresser
Julie Ann
2004.10 - 2006.09
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Processed payments, entering sales in register for prompt customer service.
- Recorded notes for future reference about customer preferences and services delivered.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Answered over [Number] phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
Travel Agency Clerk
Bargain Holidays
2003.06 - 2003.08
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Education
No Degree -
Dingli Primary School
Had Dingli 2001.04 -
O Level -
Kan P Pullicino Secondary
Rabat 2001.04 -
Skills
Marketing Familiarity
Highlights and Lowlights
Schedule Management
Customer Consultation
Interests
Learning new things
Spending time with my family
Meeting new people,spending time with my family
I love spending time with my family and making new friends.
Timeline
Hair Salon Owner
Rachel Grima
2016.11 - Current
Hairstylist
Papilla Salon
2006.11 - 2016.09
Hairdresser
Julie Ann
2004.10 - 2006.09
Travel Agency Clerk
Bargain Holidays
2003.06 - 2003.08
No Degree -
Dingli Primary School
2001.04 -
O Level -
Kan P Pullicino Secondary
2001.04 -