Rachel Luckett
Missoula
Summary
Friendly and efficient barista with 2 and a half years of experience in two different fast-paced café environments. Skilled in preparing a wide variety of espresso and other drinks, maintaining high standards of cleanliness, and delivering outstanding customer service. Proven ability to work collaboratively in team settings. Passionate about creating welcoming experiences for every guest and knowledgeable in coffee brewing methods and point-of-sale systems.
Overview
4
4
years of professional experience
Work History
Case Manager
University of Montana - Title IX
09.2024 - Current
- Performed administrative duties such as answering office phones, processing invoices, and coordinating meetings with partner offices on campus
- Audited current and past cases to ensure compliance with federal government laws and regulations
- Gathered and entered data using an online software system to track cases
- Assisted with personnel hearings and formal grievance processing through extensive documentation
Barista
University of Montana - Campus Dining
10.2021 - 12.2023
- Provided high-quality customer service while working with a diverse group of coworkers
- Multitasked by managing lines and taking orders while also making coffee and communicating with customers
- Maintained a clean and organized workplace for optimal productivity and safety
- Cleaned espresso machines, utensils, counters, syrup stands, and bakery cases
Barista
Dunn Brothers
05.2023 - 09.2023
- Delivered great customer service in a fast-paced environment, handling over 100 orders per shift
- Managed food preparation and service for breakfast and lunch menus, ensuring compliance with health and safety regulations
- Maintained cleanliness and organization of workstations, dining areas, and equipment
- Handled customer complaints and special requests professionally, ensuring a positive dining experience
Education
Bachelor of Arts - Criminology
University of Montana
Missoula, MT05-2027
Associate of Arts -
Missoula College
Missoula, MT12-2023
Skills
- Mastering Dialogue Certification
- Barista Training
- POS System Usage
- Google Platforms
- Self-Starter nd Regularly Takes Initiative
- Experienced Customer Service Professional
- Creative Problem Solver
- Quick to Learn with a Growth Mindset
- Demonstrated Reliability
- Time Management
Timeline
Case Manager
University of Montana - Title IX
09.2024 - Current
Barista
Dunn Brothers
05.2023 - 09.2023
Barista
University of Montana - Campus Dining
10.2021 - 12.2023
Bachelor of Arts - Criminology
University of Montana
Associate of Arts -
Missoula College
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