Raeli Williams
Bozeman
Summary
Hardworking and energetic student with multiple years of experience in the customer service industry. Commended for cheerful demeanor and quick, friendly service. Continually strives to grow in knowledge and expertise of company product and service in order to provide exceptional guest experiences.
Overview
7
7
years of professional experience
Work History
Bartender
Cat's Paw
09.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Bartender/Shift Manager
Rocking R Bar
05.2020 - 08.2023
- Served high customer volumes during special events, nights, and weekends.
- Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Collaborated with other managers to develop promotional events that attracted new clientele.
Sales Associate
Victoria's Secret
05.2017 - 05.2020
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Employed strategic tactics such as cross-selling and upselling to drive sales.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Provided excellent customer service to cultivate loyalty and satisfaction.
Education
Post-Baccalaureate Pre-Medicine
Montana State University
Bozeman, MT08.2024
Bachelor of Science - Psychology, Honors Cum Laude
Montana State University
Bozeman, MT12.2019
Skills
- High-Volume Environments
- Engaging personality
- Exceptional customer service
- Product and Service Sales
- Communication skills
- Multi-tasking strength
- Custom Drink Preparation
- Suggestive Selling
- Attending Multiple Customers
- Liquor, Beer and Wine Knowledge
- Patron Rapport
- Energetic and Outgoing
Timeline
Bartender
Cat's Paw
09.2023 - Current
Bartender/Shift Manager
Rocking R Bar
05.2020 - 08.2023
Sales Associate
Victoria's Secret
05.2017 - 05.2020
Post-Baccalaureate Pre-Medicine
Montana State University
Bachelor of Science - Psychology, Honors Cum Laude
Montana State University
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