Summary
Overview
Work History
Education
Skills
Driving License
Timeline
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Raisa Sultana

31, Giovanni Mamo Street, Birkirkara

Summary

Ambitious and detail-oriented finance professional with over 6 years of experience at Bank of Valletta, developing strong analytical and organizational skills in financial operations. Currently advancing through the ACCA qualification, having successfully completed multiple papers, which has strengthened my expertise in financial analysis and regulatory frameworks. Proficient in ensuring accuracy and compliance in financial data and reporting, as well as supporting internal controls. Highly motivated to excel in an accounting role, leveraging my commitment to precision, continuous learning, and a strong work ethic to contribute effectively to a dynamic financial team.

Overview

7
7
years of professional experience

Work History

Customer Experience Officer

Go Plc
10.2017 - 10.2018
  • Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
  • Handled escalated customer complaints with tact and professionalism, resolving issues in a satisfactory manner while maintaining company reputation.
  • Established strong rapport with customers through active listening, empathy, and clear communication skills.

Teller

Bank of Valletta
10.2018 - 03.2020
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.

Universal Banker

Bank of Valletta
03.2020 - 07.2024
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Mentored junior bankers to enhance their skills and knowledge, fostering a culture of continuous learning within the team.
  • Contributed to the successful launch of new banking products by providing input on customer needs and preferences during development phases.
  • Ensured adherence to anti-money laundering protocols through diligent verification of customer identification documents.
  • Strengthened client relationships with proactive communication and follow-up on account inquiries, issues, or concerns.
  • Assisted branch managers in exceeding sales goals through cross-selling and upselling various financial products.
  • Balanced branch cash vaults daily, maintaining accuracy and security of large sums of currency.

Auditor

Bank of Valletta
07.2024 - Current
  • Assisted in the preparation of risk-based audit programs, including data collection from various stakeholders, processing and analysis of this data to produce meaningful results.
  • Provided support in the execution of the testing methodologies and the use of auditing tools, ensuring that the work performed meets the appropriate quality standards.
  • Assisted in the preparation of audit reports that clearly communicated findings and recommendations to key stakeholders, and also monitor the implementation of agreed action points.
  • Evaluated company's policies to determine how well standards adhered to best practices.

Education

ACCA -Advanced Diploma in Accounting And Business
PwC Academy Malta

Award in Credit For Retail Banking
Bank Of Valletta
01-2024

ACCA - Diploma in Accounting & Business
PwC Academy Malta
01-2023

Award in Investments
Bank Of Valletta
01-2021

Compliance in Financial Services
Lead Training Services
01-2020

Intermediate Level: Physics; English; Psychology
G.F. Abela Junior College
01-2016

Advanced Level: Maltese
G.F. Abela Junior College
01-2016

8 Subjects Passed

Secondary Education Certificate
MATSEC Board Malta
01-2015

ECDL Certification
2015

Skills

  • Highly organized and meticulous
  • Time Management, Planning and ability to meet deadlines
  • Self-motivation and commitment
  • Assertiveness and Analytical Skills
  • Communication Skills
  • Team player

Driving License

  • Cars- B, B1

Timeline

Auditor

Bank of Valletta
07.2024 - Current

Universal Banker

Bank of Valletta
03.2020 - 07.2024

Teller

Bank of Valletta
10.2018 - 03.2020

Customer Experience Officer

Go Plc
10.2017 - 10.2018

ACCA -Advanced Diploma in Accounting And Business

Award in Credit For Retail Banking

ACCA - Diploma in Accounting & Business

Award in Investments

Compliance in Financial Services

Intermediate Level: Physics; English; Psychology

Advanced Level: Maltese

8 Subjects Passed

Secondary Education Certificate

ECDL Certification

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Raisa Sultana