Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Ramona Degabriele

Marsaxlokk,Malta

Summary

Throughout my personal and professional experiences, I flourished an inner dedication to mentor and utilize counseling and coaching skills to flourish empowerment throughout both my clients and colleagues. Having the honor of experiencing roles of Job Coaching, Cards Project Member, Banking and Financial duties, I have emerged a passion to provide my diverse skills through innovative thinking and exceptional leading skills, focusing on understanding the Organizational` s aims and goals to practice its vision. My strong presentation and public speaking skills focusing on training sessions, financial and employability workshops I delivered, empowered me to foster a positive learning environment to effectively engage clients and colleagues and achieve success by providing a clear guidance. Furthermore, being an attentive communicator and listener, able to identify goals and design programmes, while having a substantial background in providing career counselling and job search strategies to job seekers, emerged excellent observational skills and decision making abilities through committing assessment and evaluation methods to develop individualized plans, which also highlights authenticity through emerging project scopes on a larger scale to excel its vision authentically.


Overview

16
16
years of professional experience

Work history

Job Coach

Jobsplus
Hal Far, Malta
12.2019 - Current
  • Building a professional relationship with clients by implementing needs analysis with empathy while offering moral support.
  • Analyzing work readiness and performing client assessments to identify unique personalities, while exploring potential to support the choice of ideal employment.
  • Setting realistic goals, assessing strengths, and supporting the client to overcome struggles in their professional encounters.
  • Acting as a motivational life coach and mentoring clients to aspire ideal employment.
  • Supporting clients on effective job search techniques and preparing them for job applications and interviews.
  • On-the-job support following transfer to an exposure scheme, traineeship, or employment.
  • Support clients for retention of employment.
  • Guide clients for an adequate referral system to other Professionals in the social field as required.
  • Understanding clients` jobs well in order to provide the necessary support for successful client integration.
  • Monitoring the client's development, job performance, and job satisfaction.
  • Helping clients facilitate job carving by adhering to strategies on ideal coping mechanics for the world of employment.
  • Addressing issues in clients` workplace.
  • Acting as a mediator between clients, colleagues, and employers at the place of work.
  • Liaising with the Employment Adviser, Management, and Team regarding clients' cases and highlighting difficulties or adjustments that may be required.
  • Identify required clients` Social and Psychological Support while referring to Professionals and offering needed assistance throughout.
  • Keeping a log of appointments, client files, reports, and data inputting.
  • Maintaining confidentiality of clients' files while respecting GDPR policy to all accessible data information.
  • Organized and conducted mock interviews to boost clients' confidence.
  • Utilized IT systems to provide information, advice and guidance via email, Microsoft Teams and telephone.
  • Developed programmes to mentor and motivate customers facing barriers in training and employment.
  • Offered engaging employability skills training to improve clients' confidence and competence.
  • Undertook self-research and reflection of practice to stay updated on professional and academic developments.
  • Handled customer concerns and queries professionally to enhance support and prospects.
  • Communicated with external agencies and networks to enhance career guidance programmes.
  • Delivered effective group and one-to-one advice and guidance sessions to clients seeking employment.
  • Researched careers, progression opportunities and labour market information to deliver accurate and impartial advice and guidance.
  • Managed initial appointments and customer assessments to best support career progression.

Cards Project Member & Cards Officer

APS Bank plc
Swatar, Malta
09.2017 - 12.2019
  • Member of a Cards Project Team where effectively proceeded with Business Requests for Proposals
  • Workshops, Gap Analysis, Statistical Analysis, and Testing Environments upon completion of Live product implementation
  • Prepared New Banking Systems Strategies, provided presentations to staff, and trained the Bank employees
  • Take part in scheduled meetings, proposing business enhancement amendments, business needs analyses, monitoring the evaluation process, and setting up a new set of procedures providing attention to detail.
  • Defined project scope, milestones and task allocation to establish and maintain clear progress plans.
  • Led and motivated talented project teams, achieving targets within stipulated deadlines.
  • Achieved high client satisfaction through consistent delivery and communication.
  • Determined project schedules and kept projects on track using proactive adjustments to workflow.
  • Developed analytics tools to track project progress and impact.
  • Collaborated with cross-functional teams to draft strategic, realistic project schedules and plans.
  • Tracked and communicated project status, timelines and action items from project inception to delivery.
  • Chaired project governance reviews and resolved challenges.
  • Secured new business opportunities by conducting research and networking.
  • Upheld quality excellence by monitoring and correcting work, delivering projects on time and to meticulous standards.
  • Negotiated with suppliers to reduce costs.
  • Conducted technical and customer meetings, increasing communication and strengthening stakeholder relationships.
  • Improved operations by generating project status reports and identifying issues for corrective action.
  • Designed project presentations and reports for executive teams.
  • Built relationships with stakeholders through outstanding client management skills.
  • Led meetings with department executives to review project status, drafting action plans to deliver proposed changes.
  • Analyzed industry trends to identify process improvements and business opportunities.
  • Assisted Credit Risk in doing Audit Reports accordingly by comparing consent forms and authorized signatories
    with profile-based documents, while compiling Reports with relevant information needed from client`s audit
    companies.
    • Reconciling inward and outward balances including ATM Tables and Processor Reconciliations while making
    adjustments and entering financial data into core banking.
    • Handling and managing queries being sent from e-mails and telephone calls effectively.
    • Chasing clients regarding transaction verifications and acting as required if suspecting in any fraud or
    compromised cards.
    • Managing and coordinating daily e-mails while prioritizing tasks.
    • Effecting new card orders, pin re-issues, card re-issues, and card cancellations using the Card Management
    System.
    • Charging and reversing financial entries using core banking.
    • Bookkeeping up to date and other general office duties.
    • Practicing the principles of the GDPR policy.


Payments and Reconciliation Services Officer

Credorax Bank plc
Valletta, Malta
12.2012 - 09.2017
  • Performing online bank payments to merchants using a swift system.
  • Reconciling Mastercard, VISA, and other daily payment reconciliations.
  • Assisting merchants regarding payment queries, ensuring customer satisfaction was sustained.
  • Implementing financial adjustments and working hand in hand with the Finance Department.
  • Managing daily payments while reaching daily cut-off times and deadlines.
  • Implementing Contract Amendments providing attention to detail.
  • Effecting procedures and daily priorities maintaining high quality standards of work.
  • Making sure bookkeeping is up to date while performing needed general office duties.

Personal Assistant

A. Falzon Energy Projects LTD
Santa Venera, Malta
09.2012 - 12.2012
  • Administer absolute mail control for the business.
  • Assisting all of the clients` queries including references made to the Managing Director.
  • Issuing quotes, booking flights, and planning daily journals and meetings.
  • Issue Service Agreements and review tenders.
  • Contacting foreign suppliers and ordering stock while maintaining stock management.
  • Booking, shipping, and managing the sales of products.
  • Issuing invoices.
  • Assisting the Managing Director in daily errands.

Accounts Clerk

Sky Gourmet Malta LTD
Fgura,Malta
10.2007 - 10.2012
  • Issue daily and monthly invoicing using Shireburn Accounting Software.
  • Chasing debtors while reconciling outstanding payments.
  • Effecting bank account deposits, bank reconciliations, and swift transfers.
  • Managing cash deposits and cash reconciliations.
  • Assisting clients with their daily queries, and performing other general office duties.

Education

BA (Hons) - Youth & Community Studies

University of Malta
09.2020 -

ECDL Standard Course -

TCTC Malta
/2019 - /2019

O` Level Standard (University of Malta) -

Carlo Diacono Girls` Junior Lyceum
/1999 - /2005

Skills

  • Proficient user in Microsoft Office Applications, Linkedin, Social Media Platforms, Google Drive, Google Drive, Google Docs, Skype and Zoom
  • Excellent at prioritizing tasks, and meeting targets while keeping an eye for detail
  • Worked under pressured circumstances, where time management and multitasking is a core skill that has been mastered throughout my employment experiences
  • Efficient leadership skills but also an effective team player where my communication skills are key to deliver positivity, consistency while maintaining commitment at the place of work
  • Performed Youth Work Sessions while understanding communal needs, through designing Youth Programmes to sustain advocacy and empowering social change
  • Excellent communication skills gained throughout my employment experience working with different personalities
  • Collaborated with diverse stakeholders and different organization members to effectively manage programme implementation, effect decision making and engage in critical thinking methods to deliver authenticity throughout my work experience and voluntary work engaging in Youth Groups
  • Performing evaluation methods and engage in an ongoing monitoring process through designed programmes to support authenticity and maintain high standards of work
  • Trained employees and gave extensive presentations providing clear and effective communication to maintain high standards of employee performance at the place of work
  • Prepared Youth Group sessions, and delivered informal training in Youth Work hubs and participated in detached Youth Work setups which flourished an inner capability to understand challenging behavior, and implement ideal conflict resolution methods while sustaining well-being throughout sessions
  • Excellent customer relationship management, treating clients, colleagues and Management with respect, dignity and supporting confidentiality

Languages

Maltese
Fluent
English
Fluent
French
Elementary
Italian
Elementary

Timeline

BA (Hons) - Youth & Community Studies

University of Malta
09.2020 -

Job Coach

Jobsplus
12.2019 - Current

Cards Project Member & Cards Officer

APS Bank plc
09.2017 - 12.2019

Payments and Reconciliation Services Officer

Credorax Bank plc
12.2012 - 09.2017

Personal Assistant

A. Falzon Energy Projects LTD
09.2012 - 12.2012

Accounts Clerk

Sky Gourmet Malta LTD
10.2007 - 10.2012

ECDL Standard Course -

TCTC Malta
/2019 - /2019

O` Level Standard (University of Malta) -

Carlo Diacono Girls` Junior Lyceum
/1999 - /2005

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Ramona Degabriele