Rania Brown
Avon
Summary
Dynamic professional with a strong background in customer service and equipment maintenance from The Escape Game. Proven ability to enhance guest experiences through effective communication and problem-solving skills. Recognized for guiding players to success, and maintaining high standards of service, ensuring a safe and enjoyable environment for all guests.
Overview
3
3
years of professional experience
Work History
Game Guide
The Escape Game
Westlake
04.2024 - Current
- Reported equipment failures and games no longer in service to professionals.
- Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
- Informed supervisor on duty of concerns, broken machines, out-of-order games and problems.
- Assisted players with game objectives and strategies, providing guidance when needed.
- Interacted with guests to encourage play and explained rules of each game.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
Barista
Dunkin' Donuts
Avon
11.2022 - 03.2024
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Supported highest standards of conduct and service to support company reputation.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, seating areas, washing dishes, and cleaning floors.
- Processed payments from customers using cash register and POS system.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Avon High School
Avon05-2025
Skills
- Customer service
- Equipment maintenance
- Game strategy guidance
- Cash handling
- Emergency procedures
- Team collaboration
- Effective communication
- Problem solving
Timeline
Game Guide
The Escape Game
04.2024 - Current
Barista
Dunkin' Donuts
11.2022 - 03.2024
High School Diploma -
Avon High School
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