Rebecca Betcher

• Supervised team members during shifts, ensuring adherence to operational standards and procedures.
• Resolved customer complaints effectively, enhancing overall dining experience and loyalty.
• Completed store opening and closing procedures and balanced tills.
• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and organized work environment, ensuring safety standards were met consistently.
• Kept employees operating productively and working on task to meet business and customer needs.

Handling high-volume inquiries, complaints, and requests professionally via phone, email, or chat.

Troubleshooting product/service problems, processing returns, issuing refunds, and cancelling accounts.

Taking, entering, and tracking customer orders.

Updating customer records, databases, and account details following interactions.

Maintaining up-to-date knowledge of products and services to provide accurate information.

Escalating complex, unresolved issues to the appropriate department.

• Processed sales transactions efficiently using POS systems, ensuring accuracy in financial handling.
• Collaborated with team members to achieve sales goals and improve customer service standards.
• Trained new associates on store policies, procedures, and customer engagement techniques.
• Resolved customer complaints swiftly, fostering positive relationships and repeat business.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.

• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
• Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
• Assisted customers in selecting appliances based on needs and preferences.
• Maintained up-to-date knowledge of appliance features and industry trends.
• Trained new staff on product knowledge and sales techniques for improved performance.
• Utilized Software to check item availability in store inventory.
• Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.