Rebecca Nicole Deguara
Siggiewi
Summary
An organized and dependable professional, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to prioritize team goals and to ensure a better service.
Overview
8
8
years of professional experience
7
7
Certifications
3
3
Languages
Work History
Front Office Administrator
Izola Bank
01.2024 - 03.2024
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Facilitated seamless communication between departments through effective coordination.
- Maintained accurate inventory levels by regularly updating the tracking system and initiating orders when necessary.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with customers by phone, email, or in-person to provide information.
Junior Camp Coordinator
European School Of English
07.2022 - 11.2023
- Ensured that our team was performing to their best ability through constant communication and monitoring.
- Ensured the safety and the care of the students throughout the duration of the programme.
- Worked closely with Higher Management, whilst coordinating office work such as telephone calls, emails, rosters, and any day to day issues.
- Trained fellow staff members in proper implementation of program systems, familiarizing with the programme traditions and verifying basic knowledge of activities.
- Monitored students behavior during activities, effectively handling discipline situations and encouraging positive behavior.
- Communicated with parents, staff and teachers regarding students or program issues.
- Maintained fun, learning-focused atmosphere by smoothly handling conflicts and developing culture centered around collaboration and personal responsibility.
Leader- Paola Hostel
Richmond Foundation
05.2023 - 06.2023
- Responsible for the wellbeing of 11 clients who suffer from different mental health conditions along with the staff members working within the Hostel.
- Responsible for the up keeping and maintenance of the Hostel. As well, as coordinating the expenditure of the Hostel.
- Administration of medicine and Dangerous Drugs (DDA) to clients.
- Maintaining a open and positive communication with clients and their respective family members or guardians.
- Providing support and guidance to clients in conflict resolution.
- Maintaining a working relationship with different professionals from various sectors.
- Facilitating care plan meetings in relation to the client's goals and treatment.
- Accompanying clients to various appointments and meetings.
- Educating clients on the importance of personal hygiene as well as the upkeep of the Hostel.
- Responsible in maintaining regular supervision meetings with staff members as well as with Higher Management.
- Handling daily administrative tasks related to the Hostel and staff members.
- Working closely with fellow staff members in developing and implementing educational and recreational activities for the clients to engage in.
Looked After Children Social Worker
FSWS
10.2019 - 05.2023
- Ensured the best interest of the minors in care, through constant working relationships with different professionals and family members.
- Skilled at working independently and collaboratively in a team environment even throughout a crisis intervention.
- Proved successful working with tight deadlines and within a fast-paced environment.
- Utilized specific skills such as assertiveness and open to communication while working with involuntary clients.
- Excellent communication skills, both verbal and written. With written reports being addressed to the Courts. Along, with also taking the stand under the professional capacity.
- Handled a great number of cases under my responsibility, where utmost attention is always given to every single case.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Developed care plans and maintained confidential client files consistent with the service and State guidelines.
- Completed comprehensive assessments of families to identify needs and develop care plans.
- Conducted and documented in-home visits with children and also family members.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Passionate about learning and committed to continual improvement through constant training, applying for new roles and through giving out various talks about the service and social work.
- Gained extensive knowledge regarding the Protection of Minors.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively to ensure a better service for all minors.
Social Worker-Practice Teacher
FSWS
06.2022 - 08.2022
- Supported the social work student throughout such placement within the Looked After Children, through constant supervision and through constant guidance.
- Corrected the social work student's written reports that reflected his interventions throughout such placement. While, also grading his progress.
- Assisted the social work student with certain interventions, while also assessing his skills and interventions within the work place.
- Held meetings with University Lecturers along with the social work student to discuss his learning outcomes.
Junior Camp Coordinator
European School Of English
06.2018 - 09.2019
- Ensured that the team was performing to their best ability through constant communication and monitoring.
- Ensured the safety and the care of the students throughout the duration of the programme.
- Worked closely with Higher Management, whilst coordinating office work such as telephone calls, emails, rosters, and any day to day issues.
- Trained fellow staff members in proper implementation of program systems, familiarizing with the programme traditions and verifying basic knowledge of activities.
- Monitored students behavior during activities, effectively handling discipline situations and encouraging positive behavior.
- Communicated with parents, staff and teachers regarding students or program issues.
- Maintained fun, learning-focused atmosphere by smoothly handling conflicts and developing culture centered around collaboration and personal responsibility.
Cashier
Big Mat, Ta Qali
09.2017 - 04.2019
- Helped customers complete purchases, locate items and join reward programs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Tallied cash drawer at beginning and end of each work shift.
- Used POS system to enter orders, process payments and issue receipts.
Group Leader
European School of English, St. Julians
06.2016 - 09.2017
- Being responsible and ensuring the safety of children from various ages.
- Interacting and engaging with children through the use of activities that are suitable for their age.
Social Worker
Fondazzjoni Dar il-Hena
B'Kara , Malta
2024.03 - Current
- Assessed numerous referrals from different agencies for clients who are currently experiencing some sort of homelessness.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
- Facilitated successful client transitions from residential facilities to independent living situations with appropriate supports in place.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Advocated for clients' rights, navigating complex systems to secure necessary resources and benefits.
- Updated client documentation for accurate,compliant and current records.
- Advocated for clients to assure respected rights and wishes.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Assisted clients in developing and setting realistic goals to promote positive change.
Education
B.A.(Honours) - Social Work
University of Malta
Msida A Level Matriculation Certificate -
G.F. Abela Junior College
MsidaO'Level Matriculation Certificate -
St. Dorothy School
Haz-ZebbugSkills
Time Management Skills undefined
Certification
4 Hours Training in Recognizing the Signs of Human Trafficking
Languages
Maltese, English
Native language
Italian
Intermediate
B1
Additional Information
I have also acquired a TEFL Certification from Via Lingua International.
Timeline
Social Worker
Fondazzjoni Dar il-Hena
2024.03 - Current
Front Office Administrator
Izola Bank
01.2024 - 03.2024
Leader- Paola Hostel
Richmond Foundation
05.2023 - 06.2023
Junior Camp Coordinator
European School Of English
07.2022 - 11.2023
Social Worker-Practice Teacher
FSWS
06.2022 - 08.2022
Looked After Children Social Worker
FSWS
10.2019 - 05.2023
Junior Camp Coordinator
European School Of English
06.2018 - 09.2019
Cashier
Big Mat, Ta Qali
09.2017 - 04.2019
Group Leader
European School of English, St. Julians
06.2016 - 09.2017
B.A.(Honours) - Social Work
University of Malta
A Level Matriculation Certificate -
G.F. Abela Junior College
O'Level Matriculation Certificate -
St. Dorothy School
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