Summary
Overview
Work History
Education
Skills
Driving License - Type
Personal Information
Timeline
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Rebeka Atte

Rebeka Atte

Senior Customer Service Agent At Betsson
Gzira

Summary

Committed to ensuring customer satisfaction by delivering the best service and quality. Proficient in exploring and adapting different solutions to meet customer needs, providing constructive feedback to colleagues, evaluating performance, and solving problems efficiently. Knowledgeable in customer relationship management and conflict resolution techniques.

Overview

5
5
years of professional experience
3
3
Languages

Work History

Senior Customer Service Agent

Betsson Group
04.2025 - Current
  • Collaborated with team members to consistently reach monthly targets and company objectives.
  • Mentored and provided training to the new agents to develop their skills and get accustomed the team''s overall performance.
  • Improved internal processes by identifying inefficiencies and suggesting improvements.
  • Evaluated agent scorecards, provided constructive feedback, and communicated areas for improvement.
  • Assisted the Team Leader with additional responsibilities, including scorecard evaluations, translations, process updates, and offering feedback and support.

Customer Service Agent

Betsson Group
08.2024 - 05.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of professionalism when interacting with customers.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Clearly communicated offers and responded to inquiries.

Volunteer

Apcl - Cerebral Palsy Association
10.2023 - 07.2024
  • Assisted and provided support to people with disabilities;
  • Assisted with special events and programs.
  • Increased cultural awareness.
  • Implemented a personal project.
  • Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.

Reservations agent

Radisson Hotel Group
05.2022 - 08.2022
  • Provided customer service by addressing client inquiries and resolving issues professionally.
  • Daily communication with customers through e-mails and calls;
  • Worked with the SAP system.
  • Handled billing information over phone.
  • Worked closely with front desk and other teams.

Waitress

Asian restaurant "HUM"
06.2020 - 08.2020
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with a cash register.

Education

Bachelor of Social Science - Psychology

Riga Stradiņš University
Riga, Latvia
01.2020 - 01.2023

Level 3 Diploma in Holistic Massage - Health And Wellness

Nefertiti Beauty Academy - ITEC
Malta
04.2001 -

Certificate of Vocational Education in Chess - Education

Rīgas Šaha Skola
Riga, Latvia
04.2001 -

Skills

Customer service

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Driving License - Type

B

Personal Information

  • Date of Birth: 06/08/00
  • Gender: Female

Timeline

Senior Customer Service Agent

Betsson Group
04.2025 - Current

Customer Service Agent

Betsson Group
08.2024 - 05.2025

Volunteer

Apcl - Cerebral Palsy Association
10.2023 - 07.2024

Reservations agent

Radisson Hotel Group
05.2022 - 08.2022

Waitress

Asian restaurant "HUM"
06.2020 - 08.2020

Bachelor of Social Science - Psychology

Riga Stradiņš University
01.2020 - 01.2023

Level 3 Diploma in Holistic Massage - Health And Wellness

Nefertiti Beauty Academy - ITEC
04.2001 -

Certificate of Vocational Education in Chess - Education

Rīgas Šaha Skola
04.2001 -

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Rebeka AtteSenior Customer Service Agent At Betsson