Rebeka Atte
Senior Customer Service Agent At Betsson
Gzira
Summary
Committed to ensuring customer satisfaction by delivering the best service and quality. Proficient in exploring and adapting different solutions to meet customer needs, providing constructive feedback to colleagues, evaluating performance, and solving problems efficiently. Knowledgeable in customer relationship management and conflict resolution techniques.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Senior Customer Service Agent
Betsson Group
St. Julian's, Malta
04.2025 - Current
- Collaborated with team members to consistently reach monthly targets and company objectives.
- Mentored and provided training to the new agents to develop their skills and get accustomed the team''s overall performance.
- Improved internal processes by identifying inefficiencies and suggesting improvements.
- Evaluated agent scorecards, provided constructive feedback, and communicated areas for improvement.
- Assisted the Team Leader with additional responsibilities, including scorecard evaluations, translations, process updates, and offering feedback and support.
Customer Service Agent
Betsson Group
St. Julian's, Malta
08.2024 - 05.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated offers and responded to inquiries.
Volunteer
Apcl - Cerebral Palsy Association
Lisbon, Portugal
10.2023 - 07.2024
- Assisted and provided support to people with disabilities;
- Assisted with special events and programs.
- Increased cultural awareness.
- Implemented a personal project.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
Reservations agent
Radisson Hotel Group
Riga
05.2022 - 08.2022
- Provided customer service by addressing client inquiries and resolving issues professionally.
- Daily communication with customers through e-mails and calls;
- Worked with the SAP system.
- Handled billing information over phone.
- Worked closely with front desk and other teams.
Waitress
Asian restaurant "HUM"
Riga
06.2020 - 08.2020
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with a cash register.
Education
Bachelor of Social Science - Psychology
Riga Stradiņš University
Riga, Latvia 01.2020 - 01.2023
Level 3 Diploma in Holistic Massage - Health And Wellness
Nefertiti Beauty Academy - ITEC
Malta 04.2001 -
Certificate of Vocational Education in Chess - Education
Rīgas Šaha Skola
Riga, Latvia 04.2001 -
Skills
Customer service
Decision-making
Information verification
Time management
Complaint handling
Task prioritization
Problem-solving
Critical thinking
Staff training
Driving License - Type
B
Personal Information
- Date of Birth: 06/08/00
- Gender: Female
Timeline
Senior Customer Service Agent
Betsson Group
04.2025 - Current
Customer Service Agent
Betsson Group
08.2024 - 05.2025
Volunteer
Apcl - Cerebral Palsy Association
10.2023 - 07.2024
Reservations agent
Radisson Hotel Group
05.2022 - 08.2022
Waitress
Asian restaurant "HUM"
06.2020 - 08.2020
Bachelor of Social Science - Psychology
Riga Stradiņš University
01.2020 - 01.2023
Level 3 Diploma in Holistic Massage - Health And Wellness
Nefertiti Beauty Academy - ITEC
04.2001 -
Certificate of Vocational Education in Chess - Education
Rīgas Šaha Skola
04.2001 -