Reda El Aarabi
Supervisor
Zabbar
Summary
Dedicated and results-driven professional with a strong background in restaurant supervision and data analysis. Proven track record of enhancing operational efficiency, managing teams, and optimizing customer experiences through data-driven decision-making. Skilled in analyzing sales trends, customer feedback, and operational metrics to implement strategies that improve service quality and drive revenue growth. Proficient in tools like Excel, SQL, and Tableau, with a keen ability to turn data insights into actionable improvements. Passionate about leveraging analytical skills to enhance business performance and deliver exceptional customer service.
Overview
6
6
years of professional experience
Work History
Restaurant Supervisor
Mykonos By Yiamas
Cospicua, Bormla
3 2023 - Current
- Managed daily operations of the restaurant, ensuring a smooth and efficient service while maintaining high standards of food quality and customer satisfaction.
- Handled customer complaints and resolved issues promptly, turning negative experiences into positive outcomes.
- Monitored inventory levels and managed supplier relationships, reducing waste and maintaining optimal stock levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Shops Manager
Dolmen Hotel, Cavaleri Hotel
Bugibba, Saint Paul’s Bay
04.2020 - 09.2022
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Monitored and analyzed sales reports to identify opportunities for growth.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Controlled costs by effectively negotiating with vendors, saving $[Amount] on budget per year.
Data Analyst
Aswar El Aarabi
09.2018 - 04.2020
- Streamlined data analysis processes for increased efficiency and faster results.
- Created visually impactful reports that effectively communicated findings to stakeholders.
- Created data models to support decision-making processes.
- Supported management in making informed decisions by providing clear, actionable insights from complex datasets.
- Developed custom data models to better predict trends and identify key insights.
Education
Bachelor's Degree - Computer And Information Sciences
Al Adarissa University of Fes
MoroccoLa Fontaine School of Computer Science
FesSkills
Customer Service
Service quality enhancements
System implementation
Hospitality
Conflict Resolution
Service Quality
Guest Relations
Staff Management
Employee Motivation
Staff Supervision
Staff Training
Personal Information
- Place of Birth: morocco
- Date of Birth: 01/25/2001
- Gender: Male
Languages
Arabic, French
Native language
French
Proficient
C2
English
Upper intermediate
B2
Arabic
Proficient
C2
Timeline
Shops Manager
Dolmen Hotel, Cavaleri Hotel
04.2020 - 09.2022
Data Analyst
Aswar El Aarabi
09.2018 - 04.2020
Restaurant Supervisor
Mykonos By Yiamas
3 2023 - Current
Bachelor's Degree - Computer And Information Sciences
Al Adarissa University of Fes
La Fontaine School of Computer Science
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