Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Reece Buchan

Big Sky

Summary

Experienced with providing exceptional guest services and ensuring welcoming environment. Utilizes strong communication and problem-solving skills to address guest needs effectively. Track record of fostering positive guest experiences and maintaining high service standards.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager

Big Sky Resort Rental, Retail, Repair
10.2021 - 04.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Concierge

Big Sky Resort
06.2024 - 09.2024
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.

Assistant Manager

Mammoth Mountain
10.2019 - 04.2020
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.

Education

High School Diploma -

South Tahoe High
South Lake Tahoe, CA
06-2017

Skills

  • Inventory management
  • Staff scheduling
  • Customer service
  • Employee training
  • Data entry
  • Customer relationship management

Certification

integrity service training

Timeline

Concierge

Big Sky Resort
06.2024 - 09.2024

Assistant Manager

Big Sky Resort Rental, Retail, Repair
10.2021 - 04.2025

Assistant Manager

Mammoth Mountain
10.2019 - 04.2020

High School Diploma -

South Tahoe High
Reece Buchan