Reece Buchan
Big Sky
Summary
Experienced with providing exceptional guest services and ensuring welcoming environment. Utilizes strong communication and problem-solving skills to address guest needs effectively. Track record of fostering positive guest experiences and maintaining high service standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Big Sky Resort Rental, Retail, Repair
10.2021 - 04.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Concierge
Big Sky Resort
06.2024 - 09.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Assistant Manager
Mammoth Mountain
10.2019 - 04.2020
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Education
High School Diploma -
South Tahoe High
South Lake Tahoe, CA06-2017
Skills
- Inventory management
- Staff scheduling
- Customer service
- Employee training
- Data entry
- Customer relationship management
Certification
integrity service training
Timeline
Concierge
Big Sky Resort
06.2024 - 09.2024
Assistant Manager
Big Sky Resort Rental, Retail, Repair
10.2021 - 04.2025
Assistant Manager
Mammoth Mountain
10.2019 - 04.2020
High School Diploma -
South Tahoe High
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