Riccardo Rossi
Genoa
Summary
Results-focused Cabin Service Agent dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
2
2
years of professional experience
Work History
Cabin Service Agent
Ryanair
Luqa
12.2021 - Current
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Ensure safety and comfort of customers onboard aircraft.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Freelance Video Editor
N/A
Genoa
10.2020 - 10.2021
- Delivered edits with multiple camera angle choices, titles, graphics, audio and special effects.
- Organized assets by collecting data from camera media, transcoding video and audio files and managing file backup to digital asset management system.
- Exported final cuts and upload to content management system and client platforms.
- Evaluated and selected scenes for pacing, entertainment value and continuity, trim shots and edit content.
Front Desk Night Auditor
Belfiore Park Hotel
Brenzone sul Garda
07.2020 - 09.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Logged wake-up call requests and set up automatic rings in system.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Checked requests and room service for accuracy and guests needing assistance.
- Monitored facility security for guest and personnel safety.
Night Auditor
Style Hotel Grifone
Madonna di Campiglio
12.2019 - 04.2020
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Reset Protel PMS for next days' use by sending detailed daily bank reports to Administration and Accounting and closing finances for current day.
- Followed company security and check-in policies and procedures and reported suspicious activity to Front Desk Manager.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Hotel Front Desk Agent
Chincherini Holidays
Garda
07.2019 - 08.2019
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Explained details regarding property to acclimate patrons to resort environment.
Education
Bachelor's Degree - Foreign Languages And Literatures
University of Genoa
Genoa02.2018
Skills
- Ramp Service
- Public Interaction
- Speech Clarity
- Pockets Replenishment
- Aircraft Safety Checks
- Equipment Safety
- Emergency Care
- Aircraft Greeting
- Passenger Behavior Monitoring
- Customer Satisfaction
- Passenger Care
- Critical Thinking
- Health and Safety Procedures
- Passenger Interaction
- Standard Operating Procedures Maintenance
- Active Learning
- POS System Expertise
- Passenger Needs Assessment
- Credit Card Transaction Processing
- Conflict Mediation
- Company Culture and Values
- Baggage Handling
Languages
Italian
Native language
English
Advanced
C1
German
Upper intermediate
B2
Russian
Upper intermediate
B2
Timeline
Cabin Service Agent
Ryanair
12.2021 - Current
Freelance Video Editor
N/A
10.2020 - 10.2021
Front Desk Night Auditor
Belfiore Park Hotel
07.2020 - 09.2020
Night Auditor
Style Hotel Grifone
12.2019 - 04.2020
Hotel Front Desk Agent
Chincherini Holidays
07.2019 - 08.2019
Bachelor's Degree - Foreign Languages And Literatures
University of Genoa
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