Summary
Overview
Work History
Education
Skills
Timeline
Generic

Riley Stanke

Livingston

Summary

Dynamic Financial Services Representative with a strong work ethic and proven expertise in client relationship management at First Interstate Bank. Skilled in loan applications and regulatory compliance, I excel at enhancing customer satisfaction and retention through personalized service and effective problem-solving. Adept at mentoring team members to achieve branch performance goals.

Overview

11
11
years of professional experience

Work History

Financial Services Representative III

First Interstate Bank
09.2019 - Current
  • Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
  • Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
  • Enhanced customer relationships with personalized service and addressing individual concerns promptly.
  • Collaborated with team members to achieve sales targets and improve overall branch performance.
  • Led training sessions for new hires on financial products and services, enhancing team knowledge and performance.
  • Opened and maintained a variety of banking products, offering recommendations based on clients needs.
  • Originated all types of personal and Small Business loans including Real Estate Secured.


Server

Chico Hot Springs Resort & Day Spa
09.2014 - 09.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Sales Associate

Verizon Wireless
10.2015 - 11.2016
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.

Education

High School Diploma -

Park High School
Livingston, MT
06-2012

Skills

  • Financial services
  • Customer relationship management
  • Cash management
  • Regulatory compliance
  • Loan applications
  • Relationship management
  • Account retention
  • Strong work ethic
  • Loan knowledge
  • Client relationship building
  • Mentoring

Timeline

Financial Services Representative III

First Interstate Bank
09.2019 - Current

Sales Associate

Verizon Wireless
10.2015 - 11.2016

Server

Chico Hot Springs Resort & Day Spa
09.2014 - 09.2019

High School Diploma -

Park High School

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Riley Stanke