Riley Stanke
Livingston
Summary
Dynamic Financial Services Representative with a strong work ethic and proven expertise in client relationship management at First Interstate Bank. Skilled in loan applications and regulatory compliance, I excel at enhancing customer satisfaction and retention through personalized service and effective problem-solving. Adept at mentoring team members to achieve branch performance goals.
Overview
11
11
years of professional experience
Work History
Financial Services Representative III
First Interstate Bank
Livingston, MT
09.2019 - Current
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Led training sessions for new hires on financial products and services, enhancing team knowledge and performance.
- Opened and maintained a variety of banking products, offering recommendations based on clients needs.
- Originated all types of personal and Small Business loans including Real Estate Secured.
Server
Chico Hot Springs Resort & Day Spa
Pray, MT
09.2014 - 09.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Sales Associate
Verizon Wireless
Livingston, MT
10.2015 - 11.2016
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
Park High School
Livingston, MT06-2012
Skills
- Financial services
- Customer relationship management
- Cash management
- Regulatory compliance
- Loan applications
- Relationship management
- Account retention
- Strong work ethic
- Loan knowledge
- Client relationship building
- Mentoring
Timeline
Financial Services Representative III
First Interstate Bank
09.2019 - Current
Sales Associate
Verizon Wireless
10.2015 - 11.2016
Server
Chico Hot Springs Resort & Day Spa
09.2014 - 09.2019
High School Diploma -
Park High School