Robert Cassar

- Managed projects and introduced new systems, KPIs, and processes to achieve challenging objectives.

- Analyzed revenue distribution, bank reconciliations and account analysis documents to execute month-end closing.

- Consolidated vendors and negotiated contracts to optimize costs.

- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.

- Developed sales strategy based on research of consumer buying trends and market conditions.

- Forecasted sales and established processes to achieve sales objectives and related metrics.

- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.- - Negotiated profitable contracts with major clients, securing their loyalty while maximizing company revenue.

- Initiated a comprehensive customer feedback program that led to continuous improvement initiatives across various departments within the organization.

- Collaborated closely with marketing teams to develop targeted campaigns that drove significant increases in qualified leads and overall sales performance.

- Grew sales and boosted revenue streams by applying proactive management strategies and enhancing sales training.

- Met with clients, delivering presentations, and educating on product and service features and offerings.

- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.

- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies, procedures and KPIs.

- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.

- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

- Reduced operational costs through comprehensive process improvement initiatives and resource management.

- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.

- Accountable for managing and coordinating all operational aspects and business activities of the Retail, Resellers and Sub-Agent outlets, including but not limited to; facilities management, health and safety management (safety & security), project management, emergency response processes and crises management, performance management, resource planning and allocation, growth and expansion of the Retail & Resellers network, design and implementation of operational processes and procedures, drive sales and business development, human resource management (T&D), CX processes and improvements, liaising with contractors/third-party suppliers, and overseeing other functions pertinent to the day-to-day operations of the department.

- Responsible for all the facilities management related to the Retail/Reseller outlets, including but not limited to; rental agreements, liaising with contractors, corresponding with suppliers, conducting routine safety inspections and ISO checklists, planning and overseeing maintenance works.

- Key member of the ISO certifications project management team directly responsible for the Retail department.

- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.

- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.

- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.

- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.

- Accountable for managing all operational aspects and business activities of the Service Centre, including but not limited to; Inventory stock management, cashier reconciliations, performance management, people development, driving sales and revenue growth, reaching monthly sales targets and customer experience KPIs, liaising with internal/external stakeholders, managing the mobile service system and pertinent processes, overseeing the daily outlet operations, and promoting a pleasant and equitable work environment.

- Assisting customers with their billing and technical issues while proactively identifying problems and providing effective solutions

- Promote the company's products through cross-selling/up-selling and liaising with prospective clients, reaching sales targets and customer experience KPIs, assisting the branch manager in the day-to-day operations, and adhering to the company's policies and procedures.

- Manufacturing of automotive parts on production machinery, ensuring quality control of manufactured parts, and monitoring production levels.