Robert Grove
Shepherd
Summary
Inside sales assistant manager with a strong track record in order processing and database management. Demonstrated success in improving sales efficiency and effectively addressing customer issues. Expertise in fostering positive customer relations and driving team performance.
Overview
24
24
years of professional experience
Work History
Inside Sales Assistant Manger
Motor Power Equipment
Billings
06.2019 - Current
- Managed customer inquiries and provided product information to support sales team effectively.
- Processed sales orders and transactions efficiently, ensuring accurate completion.
- Coordinated interdepartmental communication, ensuring timely product delivery and alignment with sales objectives.
- Maintained accurate sales records and customer databases to support informed decision-making.
- Resolved customer issues promptly to ensure positive experiences with company.
- Prepared quotes based on customer needs and budget constraints accurately.
- Trained new staff on sales processes and customer service techniques comprehensively.
- Monitored competitor activities and researched industry trends, identifying actionable growth opportunities for the sales team.
Formen Cattle Ranch
Stevenson Angus Ranch
Hobson
01.2008 - 05.2019
- Supervised daily operations for livestock care and feeding routines.
- Oversaw pasture management and rotational grazing practices, promoting land health and sustainable livestock production.
- Collaborated with veterinarians for animal health assessments and treatments.
- Coordinated maintenance and repairs of ranch machinery, minimizing downtime and ensuring smooth operations.
- Trained new employees on safety protocols and operational procedures.
- Managed staff scheduling to maintain coverage during peak seasons.
- Conducted inspections of facilities and equipment for safety compliance.
- Facilitated communication among staff to swiftly address operational challenges and maintain workflow.
Owner
Whitewolf Feeds
Hobson
05.2003 - 06.2012
- Managed daily operations of animal feed production and distribution to ensure efficiency.
- Cultivated supplier relationships to ensure consistent quality of raw materials for production.
- Maintained client relationships by delivering superior customer service consistently.
- Monitored market trends to adapt product offerings and drive sales growth.
- Developed relationships with suppliers to secure quality raw materials for production.
- Coordinated logistics for on-time product delivery, improving customer satisfaction.
- Analyzed market trends to refine product offerings and support sales growth.
- Implemented safety protocols for staff in production environments to ensure compliance.
Maintech Technician
State of Montana Highway Department
Hobson
06.2002 - 06.2012
- Operated heavy machinery for road construction and maintenance projects.
- Inspected equipment for safety and compliance with regulations, contributing to a safer work environment.
- Assisted in planning and executing roadway repairs and improvements, improving project timelines and quality.
- Collaborated with team members to resolve maintenance issues effectively.
- Maintained accurate logs of work performed, materials used, and repairs conducted.
- Trained new staff on safety protocols and operational procedures, ensuring preparedness and adherence to standards. on safety protocols and operational procedures comprehensively.
- Responded promptly to emergency repair requests from local authorities.
- Participated in community outreach efforts promoting highway safety initiatives.
Education
Some College (No Degree) - Diesel Mechanic / Business
Bilings COT
Billings, MTSkills
- Sales order management
- Sales order processing
- Quote development
- Sales analysis
- Customer management
- Customer service
- Data management
- Inventory management
Timeline
Inside Sales Assistant Manger
Motor Power Equipment
06.2019 - Current
Formen Cattle Ranch
Stevenson Angus Ranch
01.2008 - 05.2019
Owner
Whitewolf Feeds
05.2003 - 06.2012
Maintech Technician
State of Montana Highway Department
06.2002 - 06.2012
Some College (No Degree) - Diesel Mechanic / Business
Bilings COT