Summary
Overview
Work History
Education
Skills
Timeline
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Roberta Manousiadou

Malta

Summary

Strategic iGaming leader with 12+ years’ experience in online casino operations and management, progressing from frontline roles to senior leadership. Currently Head of Casino at Rhino Entertainment, driving multi-brand strategies, supplier relations, content roadmaps, and player engagement initiatives across regulated and unregulated markets. Skilled in commercial negotiations, team leadership, compliance, and delivering measurable growth through data-driven decision-making. Fluent in English and Greek.

Overview

15
15
years of professional experience
2
2
Languages

Work History

Head of Casino

Rhino Entertainment
08.2024 - Current
  • Lead casino strategy across multiple brands and regions, tailoring content and promotions per market.
  • Own roadmap for casino products and content releases, ensuring seamless integration with internal dev teams.
  • Negotiate and manage commercial partnerships with top game providers.
  • Oversee rollout of new products/features, conducting user acceptance testing and ensuring compliance.
  • Design and coordinate promotional campaigns with providers and CRM, focusing on content localisation and segmentation.
  • Implement and track KPIs via reports/dashboards, delivering insights to stakeholders.
  • Manage casino-related mechanics (bonuses, gamification, engagement features).
  • Mentor and lead the Casino Team, fostering growth and performance.
  • Collaborate cross-functionally with CRM, VIP, Operations, Legal, and UI/UX teams to optimise player experience.

Casino Operations Manager

Gaming1
05.2022 - 08.2024
  • Defined operational procedures for online casino across multiple markets.
  • Maintained updated casino roadmap and ensured thorough testing/compliance checks.
  • Project-managed integrations and coordinated between tech teams and 3rd parties.
  • Built and optimised relationships with providers, driving commercial efficiency.
  • Proposed automation and operational excellence initiatives, increasing KPIs.
  • Led recruitment, resource planning, and team development with regular 1-2-1s.
  • Conducted competitor analysis, identifying market opportunities.

Casino Manager

Betsson Group
11.2020 - 11.2021
  • Led team performance, coaching, and campaign execution to drive retention.
  • Designed CRM offers targeting new players and supported acquisition efforts.
  • Managed player incentive budgets, optimising ROI.
  • Analysed player behaviour, activity, and trends to inform strategy.

Operations Manager

Skyinfotech LTD
11.2019 - 10.2020
  • Owned online casino operations for 3 brands, tailoring promotions to markets.
  • Managed B2B provider relations, CS, privacy policies, and withdrawals.
  • Implemented processes to improve GGR and KPIs.

Operations Manager

Evolution Gaming
10.2018 - 11.2019
  • Managed Floor Operations with 600+ staff, overseeing budget, quality, and procedures.
  • Drove cross-departmental communication and staff development initiatives.

Earlier Roles

Evolution Gaming
01.2014 - 01.2018
  • Progressed through Team Manager, Shift Supervisor, and Game Presenter roles at Evolution Gaming.
  • Developed leadership, coaching, scheduling, and compliance skills.

Flight Attendant

Ryanair
01.2011 - 01.2013
  • Started career as Flight Attendant at Ryanair, excelling in customer service and safety.

Education

Aviation Management

IATA

Skills

  • Casino Strategy & Operations
  • Commercial Negotiations
  • Content Roadmaps & Integrations
  • Player Behaviour Analysis & Segmentation
  • CRM & Retention Campaigns
  • Regulatory Compliance
  • Leadership & Team Development
  • Data-Driven Decision-Making

Timeline

Head of Casino

Rhino Entertainment
08.2024 - Current

Casino Operations Manager

Gaming1
05.2022 - 08.2024

Casino Manager

Betsson Group
11.2020 - 11.2021

Operations Manager

Skyinfotech LTD
11.2019 - 10.2020

Operations Manager

Evolution Gaming
10.2018 - 11.2019

Earlier Roles

Evolution Gaming
01.2014 - 01.2018

Flight Attendant

Ryanair
01.2011 - 01.2013

Aviation Management

IATA

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Roberta Manousiadou