Summary
Overview
Work History
Skills
Hobbies
Volunteer
Roger Rybarczyk

Roger Rybarczyk

Head Of VIP Management
Naxxar

Summary

I am proud to be part of the VIP environment where I succeed in the long run to reach the top. In my career, I have had the pleasure of working with fantastic individuals who I have been able to learn from and share my experiences with. Working with people is my true nature, and that goes for both clients and my teammates. As a team, we have had many opportunities to think outside the box, develop and test new solutions, and deal with critical situations. A few years with many difficult scenarios have made me immune to stress, I tend to react calmly.

Overview

8
8
years of professional experience

Work History

Head Of VIP Management

EnergyCasino
Gzira
04.2022 - Current
  • Exercised leadership capabilities by motivating and inspiring others. Assisted with personal development of the team members.
  • Maintained smooth operations between VIP and other departments.
  • Acquired strong leadership communication skills by managing group projects from start to finish.
  • Reporting, analyzing results, seeking improvements and reducing costs.
  • Taking full responsibility for team members and our deliverables.
  • Responsible for creative development of promotions and campaigns.


Senior VIP Account Manager

EnergyCasino
Gzira
07.2019 - 02.2022
  • Improved through consistent hard work and dedication.
  • Consistently managed client needs with many positive results.
  • Worked directly with CRM, Responsible Gambling, Risk and Fraud, and Customer Service teams.
  • Implemented new reward programs, to improve the VIP experience.
  • Researched and gathered all key information about customers (KYC).
  • By assisting the head of VIP, managed the team of account managers.
  • Worked well in a team setting, providing support and guidance.

VIP Account Manager

EnergyCasino
Gzira
04.2017 - 07.2019

VIP Host

EnergyCasino
Gzira
11.2016 - 04.2017

Loyalty Account Coordinator

EnergyCasino
Gzira
04.2016 - 11.2016

Customer Services Agent

EnergyCasino
Gzira
11.2015 - 04.2016

Holiday Representative

Thomas Cook
St. Julians
03.2015 - 11.2015
  • Delivered an exceptional level of service to each customer.
  • Worked closely with hotels, transportation services, and tour agents to deliver the best customer service and react to all needs.
  • Assisted the airport-hotel/hotel-airport transfers for numerous groups.
  • Guided the organized excursions around the Island of Malta.
  • Handled all kinds of complaints and queries related to the offer purchased by the customers of Thomas Cook.

Skills

    Customer care

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Hobbies

  • Trekking, Hiking
  • Diving, Watersports
  • Video Games
  • Star Wars!

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Roger RybarczykHead Of VIP Management