Summary
Overview
Work History
Education
Skills
Cooking, baking and doing hands-on things.
Timeline
Hi, I’m

Romina Deguara

Sale's Person
Rabat,46
Romina Deguara

Summary

Dynamic sales professional with a proven track record at Grocery, excelling in customer engagement and cross-selling. Skilled in jewelry design and repair, I consistently enhanced customer satisfaction and loyalty, driving sales growth through effective communication and active listening. Committed to delivering exceptional service and fostering long-term client relationships.

Hardworking employee enthusiastic about learning computing field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong relationship-building.

Overview

16
years of professional experience
3
Languages

Work History

Grocery
Rabat, Malta

Salesperson
10.2024 - Current

Job overview

I helped people with their shopping needs. I was also a cashier, so I have experience managing money. I organized the grocery well while always helping customers.

  • Worked to build relationships with customers and built potential for additional sales.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Informed customers of promotions to increase sales productivity and volume.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Mtarfa Stationary and More
Imtarfa, Malta

Shop Assistant
10.2021 - 11.2024

Job overview

I managed the shop by myself. I ordered the stuff needed, I also managed the cash register. I always used to clean and organize the shop so customers would enjoy coming.

  • Remained calm and composed in tense situations involving angry or upset customers.
  • Completed daily tasks accurately and on-time to support shop needs.
  • Assisted customers in locating items, ensuring a positive shopping experience.
  • Greeted customers entering store and offered assistance with requirements.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Reduced wait times by efficiently processing transactions at the cash register.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
  • Organized shelves to remove slow moving items and add new merchandise.
  • Checked incoming orders and organized new stock.
  • Contributed to team success by supporting colleagues during peak periods or staff shortages.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Developed strong product knowledge to educate customers on features and benefits.
  • Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
  • Collaborated with team members to achieve overall store goals and objectives.
  • Maximized safety and production levels by frequently cleaning and organizing work areas.
  • Helped managers with daily checklists and last-minute requirements.
  • Handled customer returns according to company policies, ensuring a fair resolution for all parties involved.
  • Assisted in training new hires on store procedures, policies, and product knowledge.
  • Assisted in visual merchandising, creating attractive displays that boosted customer interest and sales.
  • Improved store layout by organizing merchandise according to season and trends, enhancing customer shopping experience.
  • Provided exceptional customer service for increased customer satisfaction and repeat business.
  • Coordinated with management team to identify and capitalize on sales opportunities during peak shopping periods.
  • Increased sales, recommending products based on customer needs and preferences.
  • Resolved customer complaints with empathy and professionalism, maintaining positive relationships.
  • Enhanced store security by vigilantly monitoring for shoplifting activities, contributing to reduction in losses.
  • Compiled daily sales reports to track performance and identify trends, assisting in strategic planning.
  • Facilitated smooth and efficient customer returns and exchanges, enhancing customer satisfaction and trust in brand.
  • Streamlined checkout process, reducing wait times and improving customer feedback ratings.
  • Managed inventory to ensure popular items were always in stock, minimizing lost sales opportunities.
  • Adapted quickly to new product lines and promotions, consistently providing up-to-date information to customers.

Super Gold Jewelary
Ta' Qali, Malta

Jewelry Designer
01.2010 - 05.2013

Job overview

I designed jewelry by hand, I made silver filigree also by hand. I organized displays according to what is selling faster.

  • Conducted research of seasonal market trends and customer buying preferences.
  • Worked with individual clients to design unique pieces, communicating effectively to establish vision and specifications.
  • Maintained equipment in good working order, completing adjustments and repairs to promote longevity.
  • Assessed pieces to evaluate quality and accuracy according to design.
  • Fabricated pieces by hand and using specialized equipment.
  • Conducted in-depth research to identify sourcing for high-quality materials and stones at attainable pricing.
  • Modified designs to meet client demands.
  • Consistently met deadlines under pressure without compromising on design quality or client satisfaction.
  • Spearheaded sustainable initiatives, sourcing ethically sourced materials and reducing waste in the production process.
  • Redesigned existing product lines, resulting in increased sales and customer satisfaction.
  • Maintained a strong aesthetic vision, providing consistent high-quality designs across various collections.
  • Performed over 10 skilled jewelry repairs each week.

Education

Maria Theresa Nuzzo Secondary Ħamrun
Hamrun, Malta

No Degree
04.2001

Skills

I can make jewelry and repair them by hand I know how to satisfy customers with their needs

Customer engagement

Cross-selling products and services

Customer care

Active listening

Customer service

Sales process

Negotiation

Complaint handling

Sales presentations

Product description

Time management

Client service

Customer relations

Sales expertise

Cooking, baking and doing hands-on things.

I can cook and bake a wide range of stuff according to what is needed. I used to go to a secondary school which offered to  teach hands-on things like crafts, which led me to work in jewelry making. 

Timeline

Salesperson

Grocery
10.2024 - Current

Shop Assistant

Mtarfa Stationary and More
10.2021 - 11.2024

Jewelry Designer

Super Gold Jewelary
01.2010 - 05.2013

Maria Theresa Nuzzo Secondary Ħamrun

No Degree
04.2001
Romina DeguaraSale's Person