Ronald Sonju
Shelby
Summary
Driven by a passion for excellence in customer service and teamwork, I leveraged my roles at Shelby Paint and Hardware and Healthcare Services Group to enhance customer satisfaction and streamline operations. Skilled in POS system operation and adept at fostering positive guest relations, I consistently improved service delivery, contributing to a notable increase in customer loyalty and retention.
Overview
14
14
years of professional experience
Work History
Sales Associate
Shelby Paint and Hardware
09.2023 - 03.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Dietary Aide
Healthcare Services Group
09.2011 - 08.2023
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Trained new staff on dietary guidelines and kitchen procedures, elevating team competency levels.
- Ensured timely meal delivery to patients, enhancing their dining experience and satisfaction.
- Participated in regular training on food safety and dietary trends, staying ahead in nutritional knowledge.
- Prepared special dietary meals to meet individual patient needs, promoting better health outcomes.
- Engaged with patients to receive direct feedback on meals, using insights to improve meal plans.
- Collaborated with healthcare professionals to update patient diets, aligning with treatment plans.
- Monitored food temperatures during storage and serving, ensuring safety and compliance with regulations.
- Maintained strict hygiene standards in kitchen, significantly reducing cross-contamination risks.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Monitored food quality and freshness throughout day.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
High School Diploma -
Shelby Public Schools
Shelby, MT05-2015
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Exceptional customer service
- Reliable and punctual
- Goal oriented
- Flexible schedule
- Stocking and receiving
- Product sales
- POS system operation
- Professional demeanor
- Upselling
- Guest relations
- Payment processing
- Product recommendations
- Customer engagement
Timeline
Sales Associate
Shelby Paint and Hardware
09.2023 - 03.2025
Dietary Aide
Healthcare Services Group
09.2011 - 08.2023
High School Diploma -
Shelby Public Schools
Similar Profiles
Faith ZuckerFaith Zucker
Sales Director at North American Hardware And Paint AssociationSales Director at North American Hardware And Paint Association
Cynthia MaginCynthia Magin
Bookkeeper at Richmond Hardware & PaintBookkeeper at Richmond Hardware & Paint
Cooper KrossCooper Kross
After School Work at Gurgo's Paint & HardwareAfter School Work at Gurgo's Paint & Hardware