Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ronan Borg

Customer care
Swatar

Summary

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Polite and professional person with strong communication and multitasking skills.

Overview

8
8
years of professional experience

Work History

Customer care specialist

Epic communications limited
Luqa
09.2022 - Current
  • Used targeted questioning techniques to determine customer needs and appropriate support.
  • Liaised with different departments for resolving specific client issues swiftly.
  • Kept up-to-date knowledge about company's products and services to offer accurate information.
  • Effectively managed a high volume of customer chats by utilising well prepared templates, ensuring both fast and quality responses.
  • Managed service queries from corporate clients through email communications.
  • Paired with new agents on live chats and calls to provide hands-on support.
  • Acted as point of contact to support team members with questions, escalations, and guidance when the team leader is unavailable or in a meeting.


Call centre agent/Store insider

Finest Human Capital Ltd
Birkirkara
09.2017 - 06.2022
  • Placed customer orders, providing guidance on product delivery timeframes.
  • Assisted in inventory management, ensuring accurate stock count at all times.
  • Collaborated closely with store management for daily operations success.
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained accurate knowledge of current products to provide informative customer advice.
  • Shadowed agents to provide guidance and support in soft skills development.
  • Managed and escalated complaints effectively, resulting in positive customer outcomes.

Education

Saint Theresa College
Birkirkara
10/2009 - 06/2014

Skills

Composure under pressure

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Languages

Maltese
Native
English
Fluent

Timeline

Customer care specialist

Epic communications limited
09.2022 - Current

Call centre agent/Store insider

Finest Human Capital Ltd
09.2017 - 06.2022

Saint Theresa College
10/2009 - 06/2014

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Ronan BorgCustomer care