Rose Mercer
Missoula
Summary
Passionate care professional with focus on delivering high-quality, support to individuals in need. Adept at creating positive relationships and enhancing well-being of those under care. Known for strong communication skills and adaptability to changing needs, ensuring reliable and effective care. Skilled in personal care assistance and crisis intervention, utilizing client centered techniques to provide the best care possible.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Camp Counselor
Campfire of Western Montana
08.2024 - Current
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led conflict resolution efforts among campers, fostering a positive environment.
Direct Care Staff
The Poverello Center
08.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Ensured client safety by monitoring their behavior and intervening during crises when necessary.
- Utilized crisis intervention techniques effectively during emergencies, ensuring safety of both clients and staff members involved.
- Established strong rapport with clients, building trust and open communication.
Residential Housekeeper
Morphos Homes
09.2022 - 08.2023
- Ensured timely completion of all housekeeping duties by effectively managing time and prioritizing tasks according to client needs and preferences.
- Enhanced customer satisfaction by maintaining a clean and comfortable living environment for residents.
- Demonstrated adaptability in adjusting to different requirements or preferences from various clients while maintaining consistent quality.
Housekeeper
Paws Up Resort
05.2022 - 09.2022
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained clean and comfortable environments in buildings by vacuuming, cleaning windows, and dusting.
- Maximized efficiency through effective communication with team members and supervisors.
Education
Bachelor of Arts - Psychology
The University of Montana
Missoula, MT05-2025
Skills
- Client-centered approach
- Compassionate care
- Multitasking and organization
- De-escalation techniques
- Crisis management
- Decision-making
- Conflict resolution and mediation
- First aid and CPR
- Teamwork and collaboration
Certification
CPR & First Aid Certification
QPR Suicide Prevention Training
Timeline
Camp Counselor
Campfire of Western Montana
08.2024 - Current
Direct Care Staff
The Poverello Center
08.2023 - Current
Residential Housekeeper
Morphos Homes
09.2022 - 08.2023
Housekeeper
Paws Up Resort
05.2022 - 09.2022
Bachelor of Arts - Psychology
The University of Montana
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