Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Roshani Giri Thapa

Roshani Giri Thapa

Lisbon

Summary

Reliable Housekeeper dedicated to maintaining cleanliness and upkeep of facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry, and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision. Results-driven housekeeper excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers. Dependable Housekeeper with a solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with a strong customer satisfaction focus.

Organized Restaurant Waiter with experience in Food Runner, restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.

An enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.


Overview

6
6
years of professional experience

Work History

Housekeeper

Hilton Malta
01.2017 - 12.2022
  • Organized and restocked housekeeping carts at the end of each shift to prepare for the next shift.
  • Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
  • Washed and folded towels and linens to properly stock guest rooms.
  • Hang, clean, and rehung draperies to maintain freshness.
  • Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
  • Vacuumed and mopped floors in guest rooms and common areas to maintain a clean and tidy environment.
  • Vacuumed and mopped floors in guest rooms and common areas to maintain a clean and tidy environment.
  • Followed daily cleaning schedule to prepare for the arrival of guests and meet deadlines.
  • Changed bed linens and collected soiled linens for cleaning.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.

Restaurant Waiter

La Stalla
01.2017 - 02.2019
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
  • Participated in routine inventory checks, minimizing discrepancies in stock levels for smooth operational flow.
  • Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
  • Met with chef to review daily specials and menu changes.
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.

Education

High School Diploma -

Apollo International College,
PU (Pokhara)
01.2015

Skills

  • Complex Problem-Solving
  • Professional and Courteous
  • Health Standards Compliance
  • Teamwork and Collaboration
  • Customer service-focused
  • Laundry Management
  • Food presentation
  • Order Taking
  • VIP support
  • Wine pairing
  • Food safety understanding
  • Bar terminology
  • Menu presentation

Timeline

Housekeeper

Hilton Malta
01.2017 - 12.2022

Restaurant Waiter

La Stalla
01.2017 - 02.2019

High School Diploma -

Apollo International College,
Roshani Giri Thapa