Rowena Cini
Business Development
Zabbar
Summary
A highly motivated business professional with a strong focus on building positive customer relationships and delivering exceptional service. Passionate about creating memorable experiences, working collaboratively with diverse teams, and embracing opportunities to contribute to a safe and welcoming environment.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Business Development Executive
Eunoia Ltd
01.2024 - Current
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
Business Executive
Sixteen Ltd
04.2022 - 05.2023
- Planning and working towards meeting sales targets and budget.
- Developing relationships with people outside the organization.
- Generating brand awareness through word-of-mouth marketing.
- Providing feedback and insight on new products/services.
- Meeting with clients virtually or during sales visits.
- Analyzing the marketing performance of the company.
- Learning about the company's products and services and keeping up to date with changes.
Business Sales Executive
Melita Ltd
06.2020 - 04.2022
- Planning and working towards meeting sales targets and budget.
- Learning about the company's products and services and keeping up to date with changes.
- Ensuring that a customers problem is brought to a satisfactory conclusion.
- Building trust with high profile clients.
- Liaising with and building effective relationship with potentially new or existing customers.
- Finding new leads/potentially new clients and coordinate meeting through cold calling or emails.
- Working under pressure with deadlines and transition process with no downtime.
Training/Operations Executive (Live Casino)
Tain Malta Ltd
03.2019 - 05.2020
- Assessed staff training needs and developed engaging programs for new employees.
- Collaborated with management to align training objectives with team goals.
- Evaluated trainers’ performance and recommended improvements to enhance learning.
- Delivered training through workshops, demonstrations, and hands-on coaching to maintain high service standards.
- Ensured all training complied with organizational policies and regulations.
- Led a team, working closely with operations to support continuous growth and team effectiveness.
- Maintained strong product knowledge to provide accurate information and support.
Online Casino Dealer
Net Ent Malta
04.2014 - 03.2019
- Perform technical and functional gaming duties as per the regulations of casino management.
- Create enjoyable and fun atmosphere by attending to players' needs politely.
- Maintained engaging communication with diverse players
- Having a good communication skills to deal with players on a regular basis.
- Working within a team and keep a positive team spirit.
Retail Sales Representative/Senior Supervisor
Vodafone Ltd
11.2009 - 02.2013
- My main duties were to see what the customer requires and sell new company products
- Supervise employees and giving training to trainees.
- Corresponding via emails with other departments on a daily basis.
- Communicating courteously with customers by telephone, email and face to face
- Responsibility for processing cash and card payments.
- Planning and working towards meeting sales targets and budget.
- Learning about the company's products and services and keeping up to date with changes
- Ensuring that a customers problem is brought to a satisfactory conclusion
- Completing all daily tasks such as, doing stock take of all merchandise, keeping the outlet organised and clean.
Education
SCHOOL LEAVING CERTIFICATE - O' Levels
Sir Adrian Dingli, Junoir Lycuem
10.2000 - 06.2005
Skills
Exceptional customer service & communication
Calm under pressure & crisis management
Teamwork & multicultural collaboration
Problem-solving & adaptability
Training & coaching experience
Personal Information
- Date of Birth: 10/14/89
- Gender: Female
- Nationality: Maltese
- Driving License: B
Timeline
Business Development Executive
Eunoia Ltd
01.2024 - Current
Business Executive
Sixteen Ltd
04.2022 - 05.2023
Business Sales Executive
Melita Ltd
06.2020 - 04.2022
Training/Operations Executive (Live Casino)
Tain Malta Ltd
03.2019 - 05.2020
Online Casino Dealer
Net Ent Malta
04.2014 - 03.2019
Retail Sales Representative/Senior Supervisor
Vodafone Ltd
11.2009 - 02.2013
SCHOOL LEAVING CERTIFICATE - O' Levels
Sir Adrian Dingli, Junoir Lycuem
10.2000 - 06.2005
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