Russell Howard

- Trained a team of new employees to open Helena's third Starbucks location in July 2024

- Leads by example to demonstrate and implement new, more customer-focused policies from the company and create excitement from the team

- Closes communication gaps between employees and management by supporting through tough conversations and building capability in other's communication skills

• Sets effective store schedules based on forecasted customer levels, individual partner knowledge, and business needs.
• Approves regular payroll submissions for employees.
• Manages inventory control, cash control, and monitors store opening and closing procedures.
• Driving company goals and metrics, seeing results in Drive Thru OTW times, improved cleanliness, and upward sales through a merchant mindset

• Fostering and strengthening team of employees through shoulder-to-shoulder work to providing best experience possible for customers
• Identifying opportunity gaps in the moment, and leading through the lens of humanity to coach employees in supporting their performance and development
• Collaborating with Store Manager to accomplish store and operational goals - Lead to fastest peak/all day window times consistency in district

• Running floors to ensure baristas are properly trained and supported to deliver the Starbucks experience with quality, consistency and speed while maintaining a positive atmosphere
• Responsible for cash handling, daily deposits, and safe verification
• Deescalating and solving both employee and customer conflicts through correct procedures and standards
• Leading by example to support and motivate peers, and to live by the Starbucks Missions and Values

• Worked as part of a larger team with rotating responsibilities to deliver the
• Starbucks experience and third place to all guests
• Mastered all floor roles to ensure quality and efficient service to customers, as well as helping others hone in on their skills
• Performed opening and closing duties to maintain a clean and structured environment for both employees and customers

• Prepared food to health and safety standards while ensuring efficiency
• Learned customer service skills to provide the best experience and maintain customer retention
• Successfully operated register and tendered cash with multiple systems