
Professional Service Center Leader with proven expertise in managing operations and driving performance improvements. Skilled in team collaboration, customer service management, and process optimization. Adaptable to changing needs, with strong focus on achieving measurable results and maintaining high standards. Equipped with problem-solving abilities and effective communication skills to ensure seamless service delivery and team efficiency.
Managed operational needs for the Missoula, Kalispell, and Great Falls facilities.
Provided strategic leadership in support of my fellow employees.
Solely involved with invoicing bills as well as inventory needs for all three centers.
Streamlined workflow processes resulting in reduced turnaround time for freight deliveries.
Managed the the hiring process for all 3 centers as needed for operations.
Setup Safety Meetings as well as employee meetings.
Worked closely with corporate dispatch and headquarters.
Maintained all facilities with service channels for needed upkeep.
Mentored other employees for advancement in the corporation.
Worked closely with sales to help improve the operations in the inbound and outbound.
Supervised daily bar operations, ensuring efficient service and adherence to safety protocols.
Implemented inventory management systems, optimizing stock levels and reducing waste.
Coordinated special events, managing logistics to deliver memorable experiences for patrons.
Closed out cash register and prepared cashier report at close of business.
Safety trained
Leadership trained
Operational excellence
Staff supervision
Sales planning
Payroll
Awards are given to the center that excels in Profit, Safety, and Service to our customers for the fiscal year.