Sabryn Vasseur
Laurel
Summary
Banking professional with expertise in relationship building and customer service at Wells Fargo. Proficient in conflict resolution and branch operations, enhancing customer satisfaction through tailored financial solutions. Recognized for resolving complex issues and fostering team collaboration to achieve service excellence.
Overview
4
4
years of professional experience
Work History
Associate Personal Banker
Wells Fargo
09.2024 - Current
- Utilized strong interpersonal communication skills to build trust during client interactions.
- Assisted customers with account management, loan applications, and service enrollments.
- Maintained compliance with banking regulations while executing financial transactions.
- Generated new business through comprehensive financial needs assessments and tailored product offerings.
- Enhanced customer satisfaction by delivering personalized banking solutions.
- Managed deposits, withdrawals, and wire transfers for efficient transaction processing.
- Promoted financial products by leveraging in-depth knowledge of services offered.
- Delivered extensive financial advice, reinforcing relationships and encouraging long-term loyalty.
Branch Product Service Representative
Wells Fargo
08.2021 - 09.2024
- Resolved escalated customer issues promptly, maintaining a reputation for exceptional service quality.
- Ability to perform in a fast-paced and high-pressure phone queue Experience meeting customer service or customer satisfaction goals
- Leadership experience including coaching, training, and mentoring
- Ability to provide strong customer service while processing complex transactions and performing extensive research to resolve complex customer issues
Education
Senior High
Billings, MTSkills
- Relationship building
- Branch operations
- Customer service
- Client relationship management
- Positive attitude
- Interpersonal skills
- Banking policies and procedures
- Conflict resolution
- Team collaboration
- Risk assessment
Timeline
Associate Personal Banker
Wells Fargo
09.2024 - Current
Branch Product Service Representative
Wells Fargo
08.2021 - 09.2024
Senior High
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