Summary
Overview
Work History
Education
Skills
Personalprofileandkeyskills
Drivinglicenses
Personal Information
Languages
Timeline
Generic
Sam Ismail

Sam Ismail

Relationship Manager
Dubai

Summary

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Looking to utilize my excellent leadership and communication skills to positively impact employee and customer experiences. I have the ability to execute and maximize strong analytical and problem-solving skills. I am able to lead and manage relationships through many environments. I am able to resolve customer/employee complaints and maintain a high degree of integrity issues promptly and effectively.

Overview

19
19
years of professional experience

Work History

Relationship manager

Hillsborough Auto Sales (car Dealership)
8 2020 - Current
  • Developed and executed a comprehensive sales training program, enhancing the team's product knowledge and sales techniques, leading to a 25% improvement in sales conversion rates.
  • Managed the dealership's inventory, optimizing the vehicle mix based on market trends and customer preferences, resulting in a 10% reduction in inventory holding costs.
  • Collaborated with the marketing department to launch targeted promotional campaigns, driving a 35% increase in dealership foot traffic and a 20% increase in test drives.
  • Opportunity to reach customers in the automotive industry
  • Manages the classified automotive sales and support staff to optimize sales and service across all product lines
  • Assesses sales needs and opportunities.

Supervisor

Hillsborough Auto Repair
8 2020 - Current
  • To ensure auto service staff comply with set customer service standards when interacting with clients
  • To build and maintain positive work relationship with customers to create a rapport that fosters patronage and generates revenue for an auto shop
  • To oversee post-repair services such as test driving, vehicle delivery, and other services as may be required
  • Supervise the operations of mechanics to ensure timely and quality repairs that meet the requirements of customers.

Insurance Policy Processor

Williston Financial Group Company
8 2016 - 4 2020
  • Entering data into policy recognition system for revenue accounting including the conversion of data from excel spreadsheets to upload templates as well as manually keying data from policy copies and hard copies of spreadsheets onto templates for upload to the policy and revenue recognition system (AMS)
  • Verifying accuracy of data manually entered
  • Balancing batches according to the payments received via check or wire and recording any discrepancies via batch notes into the policy and revenue recognition system (AMS) as well as advising the Agency Accounting Manager, AR Specialists, Sales Representatives, and local administrative staff of discrepancies and coordinating to reconcile outstanding amounts due
  • Facilitating refund requests between administrative staff in the field and AR Specialists
  • Printing batch headers/final receipts on processed batches
  • Allocating funds from checks and wires toward completed batches
  • Assisting with month-end archiving of closed batches and moving them to the storage area
  • Various duties as assigned by the Agency Accounting Manager or Vice President, Agency Services as needed.

Customer Service Manager

Wells Fargo Bank
1 2013 - 7 2016
  • Seasoned Service Manager and dedicated to overseeing operations of individual and team development through The Vision and Values to 'Satisfy our customers' financial needs and help them succeed financially'
  • Develops successful programs in branch and in community programs to improve team engagement and improvement of customer experience and adept at cultivating partnerships and building lasting relationships across all business sectors
  • Securing client satisfaction and loyalty while providing the day to day mandatory role of policy and procedures, products and services to assist with the best financial advice.

Senior Relationship Officer

National Bank of Ras Al Khaimah
1 2009 - 11.2011
  • Managed team members based on the store volume
  • Achieved 168% of quota within the first year as Team Leader
  • Created strategies to develop and expand existing customer sales, which resulted in a 40% increase in monthly sales
  • Responsible for all of products operations
  • Control, Payroll, Scheduling, Reporting, Staffing
  • Recognized for top sales performance and top operations
  • Recruited, trained, and developed high quality and 'game changing' sales associates
  • Train and mentor new retail personnel using real life situations, providing both positive and negative feedback, reinforcing skill, and building self-esteem
  • Maintained store appearance (i.e., cleaned according to specifications).

Senior Relationship Officer

National Bank Of Umm Al Qaiwain
08.2005 - 12.2008
  • Contributed in Personal Loan product sales and delivery of customer relationship management techniques
  • Collaborate with clients to assess individual financial situations and develop strategic personal planning solutions
  • Obtain understanding of bank products relevant to client base
  • Prepare marketing program for customer portfolios
  • Liaise with local management on credit issues in relation to new customers
  • Review and ensure that all legal documentation corresponds with credit approvals.

Education

Bachelor Degree in Computer Science -

Tiba Academy
Cairo, Egypt
04.2001 -

Skills

    Microsoft Office (Word, Excel, Outlook, Power Point)

    Internet applications

Personalprofileandkeyskills

Professional with 17 years of customer service and management experience with extensive knowledge of the services sector. Skilled at consulting with clients to analyze their situations and develop strategic solutions to further their future goals. Relationship-development expertise that complements the ability to build solid client base and drive revenue growth. Comprehensive knowledge and experience in leveraging numerous investment instruments in a variety of complex scenarios. Proven leadership and team-building skills, coupled with the ability to direct strong teams in managing customer relationships and providing investment services. Strong analytical ability, proven history of high sales. Performance-driven with a proven ability to achieve and exceed all business-development and revenue-generation goals in high-pressure environments. Reliable, excellent, excels in team settings, leadership communication skills, people-oriented. Excellent work ethic, solving skills, knows laws and - navigates through regulations, multiple reporting, works with different levels of Management computer systems to assess risk and compliance.

Drivinglicenses

  • U.S.A Driving License
  • U.A.E Driving License

Personal Information

  • Date of Birth: 03/12/1981
  • Nationality: American (U.S citizen)

Languages

English, Arabic
Native language
Arabic
Proficient
C2
English
Proficient
C2

Timeline

Senior Relationship Officer

National Bank Of Umm Al Qaiwain
08.2005 - 12.2008

Bachelor Degree in Computer Science -

Tiba Academy
04.2001 -

Relationship manager

Hillsborough Auto Sales (car Dealership)
8 2020 - Current

Supervisor

Hillsborough Auto Repair
8 2020 - Current

Insurance Policy Processor

Williston Financial Group Company
8 2016 - 4 2020

Customer Service Manager

Wells Fargo Bank
1 2013 - 7 2016

Senior Relationship Officer

National Bank of Ras Al Khaimah
1 2009 - 11.2011
Sam IsmailRelationship Manager