Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Dobb

Butte

Summary

Dynamic and detail-oriented professional with extensive experience in healthcare and customer service, notably at Southwest Montana Community Health Center. Proven expertise in care coordination and sanitation standards, complemented by strong dependability and critical thinking skills. Successfully trained staff on safety protocols, enhancing operational efficiency and patient satisfaction.

Overview

2025
2025
years of professional experience

Work History

Janitorial Lead, Restoration

Dayspring Restoration

Casino Attendant

Drunk'n Miner- Copper Spirits Casino
10.2024 - 02.2025
  • Assisted customers with membership services, including logging loyalty points, redeeming tickets, and processing drink orders. Ensured smooth check-in experiences and provided prompt, friendly service to enhance customer satisfaction.
  • Maintained a clean and sanitized environment to ensure health and safety standards were consistently met.
  • Ensured all areas were fully stocked at all times to support smooth operations and maintain high levels of customer service.
  • Demonstrated reliability and flexibility by consistently being prompt and willing to cover additional shifts.
  • Collected cash bets from players and documented amounts in records.

Behavioral Health Assistant

Southwest Montana Community Health Center
01.2024 - 09.2024
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Consistently checked in with patients via phone to monitor their well-being and identify any needs or support services we could provide.
  • Responded to mental health emergencies by wearing a pager daily and promptly attending to patient rooms when paged; assisted in de-escalation and completed safety plans as needed.
  • Charted and documented all patient encounters accurately, including communications with physicians and mental health providers when necessary to ensure coordinated care.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Educated patients on healthy coping mechanisms to support emotional regulation, stress management, and overall mental well-being.

Patient Care Manager

Southwest Montana Community Health Center
07.2022 - 01.2024
  • Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
  • Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
  • Collected and aggregated data to identify problems or trends, such as turnaround time and issues with physician offices.
  • Arranged transportation and documented details of discharge transition plans.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Maintained detailed records in compliance with agency standards and regulations.
  • Assessed clients and developed plans to meet needs.
  • Responded to emergency situations and provided support to promote client safety and wellbeing.
  • Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
  • Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
  • Maintained network of community resources to provide most comprehensive support services possible to clients.
  • Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
  • Communicated with healthcare providers to facilitate continuity of care.

Casino Attendant

Drunk'n Miner- Copper Spirits Casino
07.2021 - 07.2022
  • Collected and processed funds from casino machines, accurately inputting data into the system to ensure proper tracking and accountability.
  • Assisted customers with membership services, including logging loyalty points, redeeming tickets, and processing drink orders. Ensured smooth check-in experiences and provided prompt, friendly service to enhance customer satisfaction.
  • Maintained a clean and sanitized environment to ensure health and safety standards were consistently met.
  • Ensured all areas were fully stocked at all times to support smooth operations and maintain high levels of customer service.
  • Demonstrated reliability and flexibility by consistently being prompt and willing to cover additional shifts.
  • Collected cash bets from players and documented amounts in records.

COVID-19 Tester

Southwest Montana Community Health Center
02.2022 - 05.2022
  • Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
  • Reported positive and negative response cases according to established protocols and reporting mandates.
  • Assessed vitals while adhering to PPE requirements and other restrictions.
  • Oversaw in-person and curbside patient registration and processing.
  • Protected individual confidentiality as prescribed by local, state, and federal mandates.
  • Assisted with development and implementation of COVID-19 protocols to establish detailed and clear guidelines.
  • Tracked and monitored health status of individuals entering premises to provide protection and control contamination.
  • Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
  • Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.

Casino Attendant

Nick's Casino
01.2021 - 04.2021
  • Balanced financial records daily, ensuring every penny was accounted for and accurately entered into QuickBooks for precise bookkeeping and reporting.
  • Managed payouts or collection of amounts at conclusion of wagers.
  • Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
  • Collected cards and tickets from players and computed and verified amounts won or lost for house accounting requirements.
  • Collected all money from casino machines, counted and verified amounts against recorded paperwork to ensure accuracy and accountability.
  • Reviewed prior day’s paperwork from each employee to verify accuracy of recorded numbers and ensure proper documentation.
  • Recorded meter readings on casino machines accurately to ensure correct data for operational tracking and players club point allocation.

Certified Nursing Assistant

406 Quality Homecare
08.2020 - 02.2021
  • Assisted patients with Activities of Daily Living (ADLs), including hygiene, grooming, mobility, and meal support to promote comfort, dignity, and independence.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Facilitated personal hygiene management, feeding and ambulation.

Housekeeper

Big Sky Senior Living On Waterford Way
12.2019 - 06.2020
  • Ensured common areas and residents' private rooms were clean and sanitized to maintain a safe, hygienic, and respectful living environment.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Verified cleanliness and organization of storage areas and carts.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Corrections Resident Assistant

CCCS
08.2018 - 12.2019
  • Conducted routine safety checks, including hourly resident/inmate counts, pat-downs, breathalyzer tests, room and phone searches, in accordance with facility protocols and security standards.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.

Janitorial Lead & Restoration

Daysprings Restoration
03.2017 - 07.2018
  • Completed restoration tasks including water and smoke damage cleanup, biohazard remediation, and post-construction cleaning, following industry safety and sanitation protocols.
  • Served as lead janitorial team member, responsible for cleaning and maintaining residential and commercial spaces to a high standard of cleanliness and professionalism.
  • Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
  • Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.

Education

Butte High School
Butte, MT

Skills

  • Sanitation standards

  • Chemical handling

  • Care coordination

  • Healthcare regulations

  • Patient data confidentiality

  • Customer assistance

  • Dependability

  • Detail-oriented

  • Cash handling expertise

  • Quick learner

  • Flexibility

  • Critical thinking

Timeline

Casino Attendant

Drunk'n Miner- Copper Spirits Casino
10.2024 - 02.2025

Behavioral Health Assistant

Southwest Montana Community Health Center
01.2024 - 09.2024

Patient Care Manager

Southwest Montana Community Health Center
07.2022 - 01.2024

COVID-19 Tester

Southwest Montana Community Health Center
02.2022 - 05.2022

Casino Attendant

Drunk'n Miner- Copper Spirits Casino
07.2021 - 07.2022

Casino Attendant

Nick's Casino
01.2021 - 04.2021

Certified Nursing Assistant

406 Quality Homecare
08.2020 - 02.2021

Housekeeper

Big Sky Senior Living On Waterford Way
12.2019 - 06.2020

Corrections Resident Assistant

CCCS
08.2018 - 12.2019

Janitorial Lead & Restoration

Daysprings Restoration
03.2017 - 07.2018

Janitorial Lead, Restoration

Dayspring Restoration

Butte High School

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Samantha Dobb