Samantha Edwards
Billings
Summary
Individual with guest-relation and problem solving skills willing to learn new systems and ensure positive experiences with consumers for smooth operations of businesses.
Overview
2
2
years of professional experience
Work History
Hotel Front Desk Agent
LaQuinta Inn & Suites
06.2024 - Current
- Welcomed each new arrival efficiently and respectfully while confirming reservations and identification
- Maintained respectful relationships with guests ensuring efficient responses to concerns and requests to promote repeat stays.
- Collected room deposits, fees, and payments.
- Efficiently and professionally handled complaints from guests and fellow staff members to ensure comfort and uphold polices.
- Ensured that new staff were trained to properly uphold hotel's policies while efficiently carrying out required procedures.
- Efficiently managed check-ins and check-outs to ensure quick and prompt guest satisfaction.
- Maintained professionalism while managing high volumes of calls and active guest concerns.
- Built strong rapport with regular guests, allowing personalized guest experience creating an increase of positive online reviews.
- Ensured policies over sensitive guest information was maintained.
- Documented actions taken to resolve service related and guest related concerns in system appropriately.
Front Desk Clerk
Montana State University
08.2023 - 03.2024
- Answering phones promptly, ensuring accurate and timely information provided and messages taken.
- Assisted residence with residence hall issues as well as access to supplies and amenities.
- Responsible for accurately logging, sorting, and inventorying packages, postal deliveries and over 1000 keys.
- Greeted Residents and provided them with exceptional customer service.
- Responded to emergency situations in a timely and efficient manner.
- Oversaw implementation of safety protocols for dormitory, ensuring protection and well-being of residents.
Education
General Business Management
Montana State University Billings
Billings, MTBachelor of Science (B.S.) - Mechanical Engineering Technology
Montana State University
Bozeman, MTSkills
- Guest Relations
- Multi-Line Phone Systems
- Mail Routing
- Customer Service
- Microsoft Office
- Telephone Etiquette
- Reservation management
- Property management systems
- Phone and email etiquette
- Cash handling
- Guest registration
- Hospitality services
Timeline
Hotel Front Desk Agent
LaQuinta Inn & Suites
06.2024 - Current
Front Desk Clerk
Montana State University
08.2023 - 03.2024
General Business Management
Montana State University Billings
Bachelor of Science (B.S.) - Mechanical Engineering Technology
Montana State University
Similar Profiles
Na’Quitta StricklandNa’Quitta Strickland
Front Desk Receptionist at LaQuinta Inn & SuitesFront Desk Receptionist at LaQuinta Inn & Suites
Kerwin DixonKerwin Dixon
Front Desk Receptionist at LaQuinta Inn & Suites WilliamsburgFront Desk Receptionist at LaQuinta Inn & Suites Williamsburg
Zachary SchollZachary Scholl
Commons Cleaner at LaQuinta Inn & Suites Tampa CentralCommons Cleaner at LaQuinta Inn & Suites Tampa Central
Megan ReinkeMegan Reinke
Physical Therapist at Physical Therapy in MotionPhysical Therapist at Physical Therapy in Motion
Miley Reger HarrisMiley Reger Harris
Pet Sitter at NAPet Sitter at NA