Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandra Driessen

HELENA,MT

Summary

Dynamic professional with proven expertise in customer service and cash handling at St Peter's Hospital. Demonstrated strong communication and problem-solving skills, enhancing team collaboration and efficiency. Successfully managed complex transactions, ensuring accuracy and compliance. Recognized for reliability and adaptability, contributing to a 20% increase in customer satisfaction. Passionate about continuous improvement and organizational growth.

Overview

21
21
years of professional experience

Work History

Cashier

Dave Express
07.2004 - Current
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer, ensuring discrepancies were addressed promptly.
  • Provided excellent customer service, resolving inquiries and complaints effectively.
  • Assisted with restocking merchandise, enhancing product availability on the sales floor.
  • Collaborated with team members to maintain store cleanliness and organization.
  • Trained new cashiers on operational procedures and customer interaction standards.
  • Monitored inventory levels, reporting shortages to management for timely replenishment.
  • Implemented best practices for cash handling, improving transaction accuracy and efficiency.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Enhanced shopping experience, provided product information and location assistance.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Reduced processing errors by meticulously following transaction procedures.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Increased sales of promotional items by informing customers about current offers.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Ptatient Business Service

St Peter's Hospital
07.2004 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

High School Diploma -

Great Falls High School
Great Falls, MT
06.1979

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Time management skills
  • Cleaning and sanitizing
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations
  • Team collaboration
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Cash management
  • Cash register systems
  • Cash handling expertise
  • Payment processing
  • Product restocking
  • Conflict resolution
  • Product knowledge
  • Refunds and exchanges
  • Issue resolution
  • Complex Problem-solving
  • Merchandise restocking
  • Cash drawer balancing
  • POS system operations
  • Payment collection
  • POS systems
  • Staff training
  • Refund handling
  • Guest inquiries
  • ID verification
  • Attention to detail
  • Inventory management
  • Currency counting
  • Inventory control
  • Order packaging
  • Decision making aptitude
  • Sales expertise
  • Daily reporting
  • Retail merchandising
  • Product recommendations
  • Drawer balancing
  • Returns processing
  • Point of sale operation
  • Purchase assistance
  • Point-of-sale system operation
  • Order verification
  • Reports and documents
  • Point of sale proficiency
  • Records maintenance
  • Fraud prevention awareness
  • Loss prevention
  • Identification checks
  • Loyalty program promotion
  • Staff mentoring
  • Proficient in Software
  • Payment posting
  • Regulatory compliance
  • Liquor regulations and compliance
  • Sales techniques mastery
  • Report preparation
  • Expense tracking
  • Liquor law compliance
  • Multitasking and organization
  • Organizational growth
  • Clear communication
  • Empathy and patience
  • Data entry
  • Inventory restocking
  • Training and onboarding
  • Complaint resolution
  • Credit card processing
  • Basic math
  • Visual merchandising
  • Upselling techniques
  • Sales transactions
  • Promotions and discounts
  • Ordering and stocking
  • Scanner operations
  • Exchanges processing
  • Point-of-sale system
  • Dependability and reliability
  • Credit and cash transactions
  • Transaction handling
  • Merchandise exchange
  • Receipt handling
  • Checkout monitoring
  • Hospitality and accommodation
  • Financial records oversight
  • Gift card handling
  • Online orders preparation
  • Problem-solving
  • Honest and dependable
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Time management
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication

Timeline

Cashier

Dave Express
07.2004 - Current

Ptatient Business Service

St Peter's Hospital
07.2004 - Current

High School Diploma -

Great Falls High School
Sandra Driessen