Sandra Ivanovic
Pieta
Summary
Dynamic and results-oriented professional with a strong attention to detail, enhancing customer satisfaction through effective problem-solving and interpersonal communication.
Skilled in office technology and customer service. Demonstrates a motivated attitude and advanced communication skills, driving efficiency and customer loyalty.
Overview
6
6
years of professional experience
Work History
Assistant shop manager
Hudson (Mango store)
Sliema
01.2024 - Current
- Improved customer satisfaction by addressing and resolving customer concerns promptly and professionally.
- Reduced employee turnover rate by creating a supportive workplace culture that recognized individual achievements.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Boosted employee morale by fostering a positive work environment that encouraged open communication and teamwork.
Shop manager
Franks
Sliema
11.2022 - 11.2023
- Interfacing with customers on a daily basis to ensure a high-quality experience
- Answering phone calls by addressing customer inquiries, solving problems and providing new product information
- Maintaining email correspondence
- Coordinating with the shop assistant manager to oversee all aspects of store operations, including customer service related issues
- Conducting transactions and ensuring that the cash drawer is balanced at the end of each day.
Sales assistant
Chemimart
Valletta
11.2018 - 11.2022
- Greeted customers entering the store to ascertain what each customer required
- Asked open-ended questions to assess customer needs
- Promoted key items
- Built customer loyalty and retention
- Performed efficient cash register operations.
Education
Associate Of Business Administration - Administrative Assistance And Secretarial Science
Economics College “9.maj”
Serbia05.2011
Skills
- Teamwork Skills
- Problem Solving Skills
- Interpersonal Communication Skills
- Excellent Customer Service Skills
- Motivated Attitude
- Office Technology Skills
- Advanced Communication Skills
- Customer Service Skills
- Computer Literacy
Languages
Serbian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish; Castilian
Intermediate (B1)
Details
Pieta, Malta
Personal Information
- Date of Birth: 11/17/91
- Nationality: Serbian
Timeline
Assistant shop manager
Hudson (Mango store)
01.2024 - Current
Shop manager
Franks
11.2022 - 11.2023
Sales assistant
Chemimart
11.2018 - 11.2022
Associate Of Business Administration - Administrative Assistance And Secretarial Science
Economics College “9.maj”