Learning languages
Saniya Yilmaz
Floor Operation Supervisor
Marsaskala
Summary
Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations.
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Shift Supervisor
Evolution Gaming
06.2023 - Current
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Enforced company policies and regulations with employees.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
Game Presenter
Evolution Gaming
03.2014 - 06.2023
- Seamlessly transitioned between various games throughout each work shift, showcasing versatility as a presenter.
- Adhered to company policies and procedures while demonstrating excellent time management skills in a fast-paced environment.
- Promoted responsible gaming practices, intervening when necessary to address potential problem gambling behaviors.
Live Casino Dealer
Evolution Gaming
12.2012 - 03.2014
- Guiding online casino games.
- Mentor new colleagues.
Casino Inspector
Colony casino and hotel
09.2009 - 05.2011
- Inspecting tables and controlling the games.
Pitboss
Monte Carlo
09.2007 - 09.2009
- Controlling the studio
Casino Inspector
Regency Company
11.2005 - 04.2007
- Monitoring GP everyday evaluation
- Ensuring high standards of GP work
- Operating in 3 languages; English, Russian and Turkish
- Ensuring all procedures are followed on the Gaming flour
- Providing retraining to game presenters
Casino dealer
Montecarlo Casino
04.2003 - 10.2005
- Dealing on Blackjack, Roulette, Texas Holdem and more.
Education
Bachelor's degree - Faculty of Tourism development
Kazakhstan National Institute of Agriculture
09.2001 - 09.2003
Skills
MS Office
Personal Information
Driving License: B
Interests
Meet new people
Discover new places
Trying different food
Traveling
Traveling is adaptability, organization and communication
Timeline
Shift Supervisor
Evolution Gaming
06.2023 - Current
Game Presenter
Evolution Gaming
03.2014 - 06.2023
Live Casino Dealer
Evolution Gaming
12.2012 - 03.2014
Casino Inspector
Colony casino and hotel
09.2009 - 05.2011
Pitboss
Monte Carlo
09.2007 - 09.2009
Casino Inspector
Regency Company
11.2005 - 04.2007
Casino dealer
Montecarlo Casino
04.2003 - 10.2005
Bachelor's degree - Faculty of Tourism development
Kazakhstan National Institute of Agriculture
09.2001 - 09.2003
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