Sanjida Akter
Malta,Malta
Summary
Intend to work in a challenging and competitive environment where strong sense of responsibility and commitment requires, where dignity of work provides job satisfaction and the place of work provides potential avenues for learning and growing and to achieve top level in the hierarchy of the organization
Overview
6
6
years of professional experience
Work History
Head waiter
Amora Restaurant
St julians, Malta
05.2025 - Current
- Trained team in reservation and point-of-sale systems, leveraging mastery of OpenTable and Lightspeed POS.
- Implemented daily specials board, increasing variety of offerings.
- Managed new and existing reservations using computer software or applications.
- Upsold sides and beverages to increase restaurant revenue.
- Maintained clean and organised restaurant environment for optimal dining experience.
- Maximised covers by monitoring dining room for seating availability.
- Communicated regularly with management regarding customer feedback and staff performance issues.
- Handled cash transactions and end-of-day accounting tasks ensuring financial accuracy.
- Trained new staff members, promoting consistent service standards across the team.
- Advised customers on wine and beverage pairings with selected food items.
Waiter
The ordinance Valletta
Valletta, Malta
12.2024 - 04.2025
- Assisted in food preparation, resulting in timely service delivery.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Maintained excellent level of service in busy and demanding restaurant environment.
Receptionist
CY consultancy center
Dhaka
01.2024 - 11.2024
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Maintained accurate and up-to-date records for smooth handovers.
- Managed bookings using Booker software to schedule, cancel and re-arrange [Timeframe] appointments.
- Answered and helped resolve enquiries from clients, vendors and general public.
Housekeeping supervisor
Long Beach Hotel
Cox's Bazar
07.2022 - 11.2023
- Promoted adherence to health and safety regulations for employees' well-being.
- Assisted housekeepers in their duties, enhancing efficiency and effectiveness of work done.
- Updated room status on the hotel software after every cleaning session accurately reducing room turnaround time.
- Responded quickly to customer requests for linen, towel and toiletry replacements.
- Supervised daily housekeeping operations, ensuring optimal performance of staff members.
- Maintained high standards of hygiene for guest satisfaction.
Waiter
The garden kitchen,Sheraton hotel
Dhaka
11.2019 - 06.2022
- Assisted in food preparation, resulting in timely service delivery.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Managed table settings for optimal dining experience.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Education
Bachelor of Science - food Science
MUV College
Malta01.2025
Ielts - English Language
British council
Dhaka ,Bangladesh 12.2024
Higher secondary education - Science
Sreenagor Government college and university
Dhaka 01.2020
Computer Office Course -
It trainings centre
Dhaka03.2019
Skills
- Digital Marketing
Event handling
Guest relations professional
Upselling techniques
Food and beverage knowledge
Knowledge of different cuisines
Payment Processing
Table organisation
Diplomatic negotiation
Complaint resolution
Food safety understanding
Restaurant stock control
Food allergy knowledge
Menu knowledge
Customer Service
Cash handling accuracy
Personal Information
- Date of birth: 06/16/01
- Nationality: Bangladeshi
- Place of birth: Bangladesh
Timeline
Head waiter
Amora Restaurant
05.2025 - Current
Waiter
The ordinance Valletta
12.2024 - 04.2025
Receptionist
CY consultancy center
01.2024 - 11.2024
Housekeeping supervisor
Long Beach Hotel
07.2022 - 11.2023
Waiter
The garden kitchen,Sheraton hotel
11.2019 - 06.2022
Bachelor of Science - food Science
MUV College
Ielts - English Language
British council
Higher secondary education - Science
Sreenagor Government college and university
Computer Office Course -
It trainings centre