Santa Smailyte
Valetta Pietta
Summary
Customer Agent Support with experience resolving customer enquiries, directing requests, and keeping service interactions calm and clear in busy public-facing settings. Delivers accurate customer care, records management, and day-to-day operational support across reception, administration, and membership work. Communicates confidently with people from different backgrounds and coordinates follow-up with colleagues to keep service moving smoothly.
Overview
3
3
Languages
1
1
Certification
15
15
years of professional experience
Work History
Customer Agent Support
Dimare Bank
08.2025 - Current
- Provided professional and friendly support to customers, responding to enquiries and helping resolve day-to-day service needs.
- Communicated clearly with customers and maintained a calm, helpful approach when handling questions or concerns.
- Supported customers with accurate information and directed requests to the appropriate department when further assistance was required.
- Maintained a professional standard of customer care while working in a busy, service-focused environment.
- Worked effectively with colleagues to ensure smooth customer service and timely follow-up.
- Malta
- Latest Experience
Customer Agent Support
Dimare Bank
- Provided professional and friendly support to customers, responding to enquiries and helping resolve day-to-day service needs.
- Communicated clearly with customers and maintained a calm, helpful approach when handling questions or concerns.
- Supported customers with accurate information and directed requests to the appropriate department when further assistance was required.
- Maintained a professional standard of customer care while working in a busy, service-focused environment.
- Worked effectively with colleagues to ensure smooth customer service and timely follow-up.
- Malta
- Latest Experience
Receptionist & Game Hostess
Dragonara Casino
05.2024 - Current
- Welcomed patrons and ensured they were comfortable and well assisted.
- Explained rules and strategies of board games and facilitated an enjoyable experience.
- Hosted board game events and tournaments while maintaining an organised play area.
- Maintained up-to-date knowledge of new and classic board games.
- St Julian's, Malta
Receptionist & Office Administrator
Royal Malta Golf Club
04.2022 - 01.2024
- Registered new players and memberships and maintained accurate customer records.
- Welcomed guests and handled customer enquiries in a friendly, professional manner.
- Prepared daily management reports and kept information up to date and shared by email.
- Answered and directed calls, organised hospitality requirements and maintained invoices and paperwork.
- Marsa, Malta
Receptionist
Portomaso Casino
01.2019 - 01.2022
- Registered players and memberships and supported poker tournament organisation.
- Reviewed passports, ID cards and travel documents in line with company entry requirements.
- Prepared daily reports and supported customer and discipline-related matters.
- Completed EED forms when required and maintained accurate registration information.
- St Julian's, Malta
Training Coordinator Assistant
Actavis / Pharmaceutical
01.2012 - 01.2019
- Supported training coordination, meetings, equipment and supply needs.
- Prepared online meeting invitations and training schedules for trainers.
- Promoted training sessions online and through social media.
- Attended education and training conferences and helped develop training techniques.
- Dublin, Ireland
Education
Customer Care Courses, Team Leader, Flight Attendant training
Atzalino Tourism College
VilniusSkills
- Customer service & communication
- Reception & front desk
- Telephone & email communication
- Hospitality coordination
- Event coordination
- Office administration
- Customer records & reporting
- Microsoft Word & Excel
- Calendar coordination
- Document preparation
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Documented and resolved [Issue] which led to [Results].
Interests
Tennis, Golf, Running, Gym
Certification
Custumer support Certificate
Leadership and team dvelopment
LANGUAGES
Lithuanian
English
Russian
tennis , golf , gym
I am a motivated, adaptable, and reliable person who enjoys learning new skills and taking on new challenges. I work well both independently and as part of a team, and I value good communication, professionalism, and a positive attitude. Outside of work, I enjoy developing my skills, exploring new interests, and staying active. I am always willing to learn, take responsibility, and contribute positively to the workplace.
Timeline
Customer Agent Support
Dimare Bank
08.2025 - Current
Receptionist & Game Hostess
Dragonara Casino
05.2024 - Current
Receptionist & Office Administrator
Royal Malta Golf Club
04.2022 - 01.2024
Receptionist
Portomaso Casino
01.2019 - 01.2022
Training Coordinator Assistant
Actavis / Pharmaceutical
01.2012 - 01.2019
Customer Agent Support
Dimare Bank
Customer Care Courses, Team Leader, Flight Attendant training
Atzalino Tourism College