Sara Chatriand
Missoula
Summary
Extensive experience at Old Navy, excelling in customer service and operational management. Proven track record in performance analysis and effective time management, enhancing customer satisfaction and loyalty. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Assistant Manager, Customer Service
Old Navy
05.2024 - 05.2025
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Kept accurate records to document customer service actions and discussions.
- Established team priorities, maintained schedules and monitored performance.
Product Operations Manager
Old Navy
10.2023 - 05.2024
- Led operational initiatives to solve ongoing strategic operations challenges.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Sales Associate
Old Navy
10.2022 - 10.2023
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Sales Associate
Kohl's
06.2021 - 08.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
Education
Sentinel High School
Missoula, MTSkills
- Performance analysis
- Customer service expertise
- Effective time management
- Scheduling
- Composed presence
- Effective organization skills
- Professional phone communication
Timeline
Assistant Manager, Customer Service
Old Navy
05.2024 - 05.2025
Product Operations Manager
Old Navy
10.2023 - 05.2024
Sales Associate
Old Navy
10.2022 - 10.2023
Sales Associate
Kohl's
06.2021 - 08.2021
Sentinel High School
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