Sarah Carmichall
Bozeman,MT
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Texas Roadhouse. Proven ability to enhance guest experiences through effective communication and team collaboration. Recognized for training new staff and improving service standards, contributing to increased customer loyalty and satisfaction in high-volume dining environments. Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
Texas Roadhouse
08.2024 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Developed strong relationships with regular customers, fostering loyalty and positive experiences.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server Trainer
Texas Roadhouse
06.2024 - Current
- Trained new servers on menu knowledge and customer service techniques to enhance guest experiences.
- Developed training materials that improved onboarding efficiency and consistency across service staff.
- Conducted regular performance assessments to identify areas for improvement in server skills and operations.
- Implemented feedback loops with team members to refine training processes and address operational challenges.
- Mentored junior servers, providing guidance on conflict resolution and effective communication with guests.
- Facilitated workshops on best practices for upselling and enhancing customer satisfaction during service shifts.
- Collaborated with management to establish training schedules that align with peak service hours and staffing needs.
- Evaluated training program effectiveness, driving continuous improvements based on team feedback and performance metrics.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Monitored new server performance and offered continuous support throughout training period.
Host Trainer
The Jump
06.2023 - 05.2024
- Trained new hosts on service standards and company policies to ensure consistency and quality in guest interactions.
- Monitored host performance and provided constructive feedback to improve service delivery and operational efficiency.
- Implemented best practices for guest management, reducing wait times and improving overall customer satisfaction ratings.
- Adapted quickly to changing situations and demands, ensuring smooth operations during peak hours.
- Facilitated seamless communication between front-of-house staff, kitchen personnel, and management teams for optimal efficiency.
- Assisted coworkers when needed, demonstrating teamwork skills that contributed to overall success.
- Streamlined reservations process by implementing effective communication strategies among the host team and servers.
Host
The Jump
06.2023 - 05.2024
- Managed guest seating to optimize flow and minimize wait times.
- Coordinated with kitchen staff to ensure timely food delivery.
- Developed relationships with guests to enhance customer satisfaction.
- Monitored dining area to maintain cleanliness and ambiance standards.
- Addressed guest inquiries and resolved issues promptly and professionally.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Sales Associate
Buckle
09.2022 - 06.2023
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained store presentation standards, including merchandising and cleanliness to enhance customer experience.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to implement promotional strategies that increased sales performance.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Private Catering
Hostess Helpers
06.2020 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
San Juan Hills High School
San Juan Capistrano, CA05-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Guest relations management
- Task prioritization
Timeline
Server
Texas Roadhouse
08.2024 - Current
Server Trainer
Texas Roadhouse
06.2024 - Current
Host Trainer
The Jump
06.2023 - 05.2024
Host
The Jump
06.2023 - 05.2024
Sales Associate
Buckle
09.2022 - 06.2023
Private Catering
Hostess Helpers
06.2020 - 07.2024
High School Diploma -
San Juan Hills High School
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