Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Cromwell

Billings

Summary

Dedicated General Manager with a strong background in managing daily operations, driving team performance, bike mechanics service, and problem resolution. Skilled in customer relationship management and staff training, fostering loyalty and high performance. Successfully led various projects, ensuring seamless execution and demonstrating strategic planning and effective communication skills. Detail-oriented individual, known for reliability and adaptability, with a swift capacity to learn and apply new skills.

Overview

26
26
years of professional experience

Work History

General Manager

The Spoke Shop
03.2008 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.

Laborer

WHPH Inc.
03.2000 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
  • Maintained high-quality workmanship through attention to detail and adherence to industry standards.
  • Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
  • Bolstered team morale with a positive attitude and willingness to help others when needed.
  • Used variety of hand and power tools to complete tasks.
  • Loaded and unloaded materials onto trucks and trailers.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Cleaned and maintained tools, equipment and worksites.
  • Managed safe and efficient use of tools and equipment.
  • Worked on sites, installing roofs and other exterior components.
  • Installed drywall, siding and other structural components.
  • Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
  • Mixed and poured concrete for variety of projects.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.
  • Variety of home renovations.

Process Server

Rimrock Process Service
09.2022 - Current
  • Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
  • Researched defendants' schedules, social media, and analyzed personal records to locate defendants.
  • Maintained detailed records of service attempts, ensuring accurate reporting and successful case resolutions.
  • Optimized route planning to maximize productivity while minimizing travel time between service locations.
  • Handled conflict resolution professionally when encountering confrontational situations during document deliveries, maintaining composure under pressure.
  • Upheld ethical standards by maintaining confidentiality of sensitive client information at all times.
  • Achieved high success rate in locating hard-to-find individuals through diligent research efforts using public records databases and other resources.

Private Investigator

Elite Investigations
01.2025 - Current
  • Collected documentation such as witness statements, video recordings and photographs to support case findings.
  • Staked out locations to locate individuals and gather evidence of unlawful activities.
  • Delivered comprehensive reports detailing case findings and recommendations in a timely manner.
  • Established trust with clients through consistent communication, keeping them informed of progress updates throughout the course of each investigation.
  • Conducted covert operations to gather intelligence on subjects while maintaining strict confidentiality and professionalism throughout the investigation process.
  • Surveilled individuals covertly to investigate issues such as fraud and infidelity.
  • Uploaded evidence into case management system each day.

Education

High School Diploma -

Billings West High School
Billings, MT
05-2007

Expert Bike Mechanics Course -

Trek Bikes
Waterloo, WI
02-2018

Aviation Training -

Ridgeline Aviation
Billings, MT
04-2025

Skills

  • Problem resolution
  • Operations management
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Staff training/development
  • Inventory control
  • Employee scheduling
  • Consistently meet goals
  • Purchasing
  • Staff management
  • Customer relations
  • Eagerness to learn
  • Mechanically inclined
  • Strong work ethic
  • Composed in high pressure situations

Timeline

Private Investigator

Elite Investigations
01.2025 - Current

Process Server

Rimrock Process Service
09.2022 - Current

General Manager

The Spoke Shop
03.2008 - Current

Laborer

WHPH Inc.
03.2000 - Current

High School Diploma -

Billings West High School

Expert Bike Mechanics Course -

Trek Bikes

Aviation Training -

Ridgeline Aviation

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Sarah Cromwell