Sarah Mallia
San Pawl Il-Baħar
Summary
Detail-oriented and hard-working Senior Principal with 7+ years of experience in administration. Excellent writing, analytical thinking, research, and time management skills. Can work under pressure and with tight deadlines, both on own initiative and in a team. Efficient in dealing with high-profile persons, customers, and in following protocol.
Overview
14
14
years of professional experience
Work History
Senior Principal
Parliament of Malta
04.2011 - Current
- Transcription, editing and proof-reading of parliamentary debates.
- Committee Clerk for the Consideration of Bills Committee, within parliament - Organizing committee meetings, setting-up the agenda and taking or Minutes.
- Proof-reading of laws, vetting of amendments and publishing of Acts.
- Assisting Ministers and Members of Parliament.
- Attending conferences abroad, with Mr Speaker and other Members of Parliament.
- Organizing conferences in Malta.
Customer Care Agent
CAA
01.2012 - 04.2014
- Responded to customer emergencies.
- Organized tow-truck on duties to assist with vehicle breakdowns in the most efficient manner.
- Logged call information and solutions provided into internal database.
- Resolved concerns to help with the expansion of the company's services.
Accounts Clerk
Darmanin Footwear
06.2010 - 06.2011
- Set up and updated Excel spreadsheets to track financial data.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Issued invoices, credit notes and other financial statements.
Education
Bachelor of Arts - Tourism
University of Malta
Malta11.2009
Advanced Level - English Language And Literature
Junior College
Malta06.2005
Italian Language
Advanced Level - Junior College
Malta06.2005
Certificate - Wed Design - Front End
ICE Malta
Malta02.2024
Anti-Money Laundering Certificate
ICA - International Compliance Association
Malta06.2024
Skills
- Organizational Development
- Leadership
- Work under pressure and with tight deadlines
- Problem solving
- Communicative
- Computer literate
- Willingness to learn
Languages
Maltese
Native language
English
Proficient
C2
Italian
Proficient
C2
French
Elementary
A2
Timeline
Customer Care Agent
CAA
01.2012 - 04.2014
Senior Principal
Parliament of Malta
04.2011 - Current
Accounts Clerk
Darmanin Footwear
06.2010 - 06.2011
Bachelor of Arts - Tourism
University of Malta
Advanced Level - English Language And Literature
Junior College
Italian Language
Advanced Level - Junior College
Certificate - Wed Design - Front End
ICE Malta
Anti-Money Laundering Certificate
ICA - International Compliance Association
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