Sarah Micallef

• Maintained detailed records of customer interactions, allowing for better tracking of trends and improvements in service delivery.
• Handled escalated cases skillfully by collaborating with other departments and utilizing available resources to reach agreeable resolutions.
• Reduced escalations by proactively addressing customers'' needs and providing thorough solutions.
• Improved customer satisfaction by resolving complex issues and providing exceptional service.
• Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
• Generated reports to track performance and analyze trends.
• Enhanced team performance with regular coaching and feedback sessions.
• Promoted a positive work environment by actively contributing ideas during team meetings aimed at enhancing overall productivity.
• Upheld company policies while advocating for customers'' best interests, fostering trust between clients and the organization.
• Developed comprehensive product knowledge, leading to improved support quality and faster resolution times.

Communicated with pilots and other air traffic control personnel to coordinate airport operations.

Developed effective communication strategies to build relationships with workers and customer's

Performed pre-flight and in-flight checks to ensure planes were in proper working order Developed and maintained positive relationships with local law enforcement, ensuring smooth operations and effective communication

FOD checks- Foreign Object Damage checks

Permission from myself to captain for start up machine's Machine 1 and machine 2

Giving orders to employees given for each flight dispatched Ensuring the flight leaves on time Delay code's responsibility .Weight in balance meaning responsible of plane's weight Fuel count and giving instruction's to fuel loaders how many fuel needs to be present and how much need's to be given to the plane Calculating distance and Measurement Giving instruction's to loader's for every baggage and weight and for every baggage to don't get lost Giving instruction's to ground hostesses and guide them for a successful flight To start pre-boarding and boarding Responsible of each employee and passenger live's during every flight during the runway.

Always maintained a safety manner during each and every flight and took action immediately when needed to Permission of taking off and on every chock's Catering the plane.

• Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
• Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
• Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
• Sold, printed, and issued tickets to guests.

Calling out technician's during a technicality Calling out security for any suspicion act's while on the runway.

Giving customer's the correct information Signed document's that passenger's are all on plane attended and seated before denaturing Giving instruction's to lost and found to ensure no passengers.

Guiding busses driver's to ensure every bus is in the correct lane and correct stand

• Kindred group gave me the opportunity of working in customer support English international-(night shift)
• I had the exams of responsible gaming, fraud prevention, payment's compliance and also Malta regulatory laws for the gaming industry
• This opportunity really helped me grow as now I understand the responsibility's that there is in the gaming insight

• I completed my journey at Evolution as first I joined the company as a shuffler and I took a promotion after 2 months as a dealer again
• Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience
• Learned more games which were Speed blackjack and Speed baccarat
• Educated players about game rules as needed, clarifying any ambiguities or misunderstandings in an approachable manner.
• Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
• Implemented security measures during gameplay, deterring instances of cheating or fraud while preserving the integrity of the games offered.
• Excited guests through engaging conversation while dealing cards efficiently for seamless gameplay experience.
• Inspected cards and gaming equipment to verify proper functioning and good working order.

• Continued learning in the gaming industry by taking players experience to new heights
• Learned more games throughout the journey
• Got promoted as VIP game presenter as I started at MBC and got promoted after

• Working in a Casino hands on, Dealing with a positive attitude and will be very concentrated in the games
• Have experienced playing with players, and I was given the experience as-well to play in the VIP tables of the studios
• Maintained a clean, organized, and welcoming environment for customers to enjoy their gaming experience.
• Dealt appropriate number of cards to each player and verify placed bets before starting game.
• Kept track of game outcomes and reported to supervisor for accurate record keeping.
• Monitored players behavior, taking appropriate action against rule violations.
• Dealt cards and compared hands to determine winners of games such as blackjack.
• Prepared players to join games by explaining rules and exchanging money for chips.