Sarah Mitchell
Florence
Summary
Client Support & Claims Specialist with 15+ years at Allegiance Benefit Plan Management, excelling in client care and communication. Trained colleagues and enhanced team collaboration, delivering reliable solutions and advocating for client needs in complex healthcare systems.
Overview
18
18
years of professional experience
Work History
Client Support & Claims Specialist
Allegiance Benefit Plan Management
Missoula
08.2008 - Current
- Provide diligent and accurate support to clients navigating complex healthcare benefit accounts, ensuring their needs are met with patience and understanding during stressful times.
- Build positive, trusting relationships through empathetic and clear communication, consistently de-escalating concerns and providing clear solutions.
- Train and mentor colleagues on detailed account procedures (including HSAs), demonstrating patience and adapting teaching methods for one-on-one and group settings.
- Recognized as a consistent, reliable, and team-oriented employee, entrusted with key responsibilities and training duties over a 15+ year tenure.
- 2806 South Garfield St., Missoula, MT 59801 | (406) 721-2222
Personal Family Caregiver
Personal Family Caregiver
Missoula
01.2008 - 01.2022
- Provided compassionate, long-term care and daily living support for my grandmother, enabling her to maintain comfort, dignity, and independence at home.
- Assisted consistently with light housekeeping, laundry, and waste management to ensure a clean and safe living environment.
- Provided reliable transportation to and from all medical appointments and essential engagements.
- Offered daily companionship and social support, and facilitated phone calls with healthcare providers to aid in communication and advocacy.
Education
GED -
Lifelong Learning Center
Missoula, MT09.2005
Skills
- Reliability and consistency
- Compassionate client care
- Communication and advocacy
- Home and daily living support
- Team collaboration
- Adaptive learning
- Education and training
- Time management
- Self motivation
- Attention to detail
Hobbies and Interests
- An avid reader and outdoor enthusiast who enjoys hiking and historical exploration.
- Manage a small hobby farm, which has honed responsibility, routine animal care, and practical life skills.
- Seeking part-time evening or weekend work to supplement income while engaging in meaningful service.
References
- Kendar Tucker, (406) 868-6011
- Stephanie Moss, (406) 529-8905
- Kara Kestrel, (406) 531-3735
Community Service
- Sunday School Aid, First United Methodist Church, Missoula, MT, Present, Provide supportive care and engaging instruction to children in a group setting, fostering a safe, patient, and nurturing environment.
- Adult Education Instructor, Florence Carlton School, Florence, MT, Present, Develop and lead free public classes for adults, demonstrating clear instruction, patience, and a commitment to lifelong learning and community enrichment.
- School Volunteer, Florence Carlton Highschool & Elementary, Florence, MT, Present, Assist teachers and staff with classroom activities and events, demonstrating reliability, flexibility, and a collaborative spirit.
Timeline
Client Support & Claims Specialist
Allegiance Benefit Plan Management
08.2008 - Current
Personal Family Caregiver
Personal Family Caregiver
01.2008 - 01.2022
GED -
Lifelong Learning Center