Sarah Lynn Cutajar Mumford

- I handle both live Sanctions AML possible hits stopped and flagged on our transaction monitoring tool, and reaching out to respective RMs when further information / documentation is required.

- Batch Alerts generated through different scenarios such as High Risk customer transactions, connected company payments and individuals on a posteriori bases.

- All requests for Information from Regulators, including FIAU requests through Go AML.

- Handle the Trading Report to ensure no insider dealing.

Whilst Staying current with money laundering and terrorist financing behaviors, issues, policies, regulations, criminal typologies, industry best practice and developing trends.

- My Role entails, working in coordination with the CDD Deployment offshore team

- Pro-actively managing requests assigned in a timely and accurate manner, contributing towards positive client experience

- Maintaining the required contact frequency with customers and being the single point of contact for the duration of the review to avoid misunderstandings and offer better Customer service

- Adhere strictly to the Operational and Regulatory Standards, while supporting the Head of Distribution Risk and Team Manager to achieve and exceed review KPIs

- Above all Mitigating Risk for the Bank at large.

- Mainly responsible to answer queries from the Local authorities, Collating and putting together all the supporting documentation from other areas of the Bank within the required deadlines

- Delivering error free output to Regulator / Local authorities and Group within very tight timeframes.

- In this role my duties were to take inbound calls and assist all customers with their daily needs whilst also taking responsibility to raise any concerns revealed during the calls and also following up and chasing any investigations brought up so that the customer is advised of progress

- This job also required for me to action any emails sent to me by Team Leaders to assist with enquiries that the branch or any other departments are not able to handle on their own

- I also used to handle queries that required a follow up whenever my colleagues were out of office.

- Ensuring Compliance that all installations are as per standard operating procedure, keeping clients up to date with new products and equipment while ensuring that all clients are correctly stocked.

- Setting Appointments and Billing, Admitting and Discharging patients while assuring a pleasant stay in the Hospital

- Dealing with day to day complaints and assuring Customer Satisfaction

- Responsible for patients coming from Gaming Companies, giving them VIP treatment such as appointments and dealing with their paperwork.

- Overall running of a Family Business, Staffing, Rostering, Procurement and expenses.