Savannah Hilton
Great Falls
Summary
Detail-oriented professional with expertise in scheduling coordination and problem-solving. Proven ability to enhance patient care and streamline processes in healthcare settings.
Overview
19
19
years of professional experience
Work History
Lead Therapy Center Assistant
Benefis Healthcare System
Great Falls, MT
10.2020 - Current
- Coordinated patient scheduling to optimize clinic workflow and minimize wait times.
- Streamlined communication between departments to enhance patient care coordination.
- Managed electronic health records, ensuring accuracy and compliance with regulations.
- Trained new staff on operational procedures and patient management systems.
- Handled sensitive information with discretion, maintaining confidentiality across all interactions with clients and colleagues alike.
- Improved office supply inventory management by implementing tracking systems and coordinating orders as needed.
- Managed appointment scheduling for multiple professionals, ensuring timely service and optimal organization.
Juror for the Grand Jury
State Of Montana
Great Falls, MT
01.2024 - 12.2024
- Investigate Criminal Activity : Grand juries examine evidence, hear witness testimony, and investigate potential criminal conduct.
- Determine Probable Cause : The primary function is to decide whether "probable cause" exists to believe a crime was committed and that a specific person committed it.
- Issue Indictments ("True Bill"): If 8 or more jurors find sufficient evidence, they issue an indictment (also known as a "True Bill"), allowing the prosecution to proceed with felony charges.
- Maintain Secrecy: Grand jury proceedings are private, and participants are forbidden from disclosing matters occurring before the panel, except for official purposes (such as when directed by the court).
- Subpoena Power : A grand jury can compel witnesses to appear and require the production of records and evidence, with failures to comply resulting in contempt of court
Medical Scheduler
Great Falls Clinic
02.2018 - 01.2022
- Coordinated patient scheduling across multiple departments, ensuring optimal appointment flow and resource utilization.
- Managed electronic medical records system for accurate patient information retrieval and data entry.
- Streamlined appointment confirmation processes, enhancing patient communication and reducing no-show rates.
- Trained new staff on scheduling software and clinic protocols to promote operational efficiency.
- Collaborated with clinical teams to prioritize urgent appointments, improving patient access to care services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Victim/Witness Advocate
Victim Witness Services of Cascade County
Great Falls, MT
03.2018 - 10.2020
- Provided emotional support and crisis intervention to victims and witnesses during legal proceedings.
- Coordinated communication between law enforcement, legal entities, and victims to ensure understanding of processes.
- Developed and facilitated educational workshops on victim rights and resources available in the community.
- Assisted clients in completing necessary paperwork for protective orders and compensation claims.
Childcare Provider
Self-employed
Great Falls, MT
01.2016 - 03.2019
- Developed and implemented age-appropriate educational activities to enhance children's cognitive and social development.
- Created a safe and nurturing environment, promoting emotional well-being and fostering positive relationships among children.
- Monitored and documented children's progress, adapting care strategies to meet individual needs effectively.
- Established strong communication with parents, providing updates on children's behavior and developmental milestones.
Victim/Witness Advocate
Victim Witness Services of Cascade County
Great Falls, MT
01.2012 - 05.2015
- Led outreach initiatives to raise awareness about victim services within underserved populations in the community.
- Provided court accompaniment services that ensured victims felt supported during difficult hearings.
- Maintained confidentiality protocols while handling sensitive information, upholding ethical standards within the profession at all times.
- Conducted thorough needs assessments for each client, allowing for personalized service and better overall outcomes.
- Facilitated regular meetings with clients to discuss ongoing cases, fostering open communication channels and building trustful relationships.
- Provided emotional support to witnesses during court proceedings, promoting a sense of comfort and security throughout the process.
- Assisted prosecutors in preparing witnesses for trial, resulting in stronger testimonies and increased conviction rates.
- Collaborated with law enforcement for timely updates on case statuses, improving communication and efficiency within the advocacy program.
Truck Dispatcher
Turbo Auto Transport
Great Falls, MT
09.2010 - 01.2012
- Coordinated daily routing of trucks to optimize delivery schedules and reduce downtime.
- Managed communication between drivers and clients to ensure timely updates and resolution of issues.
- Streamlined load assignments based on driver availability and shipment requirements to enhance operational efficiency.
Unit Director
Boys and Girls Club of Cascade County
Great Falls, MT
02.2007 - 04.2010
- Oversee program floor
- Gather information for grant writing/ data input
- Answer and transfer phone calls
- Compose monthly reporting
- Hold weekly staff meetings
- Work closely with at risk / disadvantaged youth
- Oversee staffing and staffing issues
Midwife Assistant
Family Birth Center
Great Falls, MT
02.2007 - 05.2008
- Assisted midwives in prenatal and postnatal care, ensuring patient comfort and safety.
- Supported labor processes by monitoring vital signs and providing emotional encouragement to mothers.
- Educated families on newborn care techniques, fostering confidence in new parents.
- Coordinated with healthcare teams to implement individualized birth plans for diverse patient needs.
Education
High School Diploma -
MSU-Great Falls
Great Falls, MTSkills
- Data entry proficiency
- Document preparation
- Scheduling coordination
- Time management
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking Abilities
- Reliability
- Customer service
- Teamwork and collaboration
Timeline
Juror for the Grand Jury
State Of Montana
01.2024 - 12.2024
Lead Therapy Center Assistant
Benefis Healthcare System
10.2020 - Current
Victim/Witness Advocate
Victim Witness Services of Cascade County
03.2018 - 10.2020
Medical Scheduler
Great Falls Clinic
02.2018 - 01.2022
Childcare Provider
Self-employed
01.2016 - 03.2019
Victim/Witness Advocate
Victim Witness Services of Cascade County
01.2012 - 05.2015
Truck Dispatcher
Turbo Auto Transport
09.2010 - 01.2012
Unit Director
Boys and Girls Club of Cascade County
02.2007 - 04.2010
Midwife Assistant
Family Birth Center
02.2007 - 05.2008
High School Diploma -
MSU-Great Falls