SEAN GAUCI
Swieqi
Summary
My background in over a decade in professional kitchens has enabled me to think quickly on my feet, dealing with anything from allergies to fires; all while working in a team but being independent. Pivoting to my new role as a Personal Trainer, I've developed great interpersonal skills and can anticipate others' needs personally and professionally, enabling me to put clients first.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Customer Relations Representative
Citadel Insurance
11.2023 - Current
- Exhibited high energy and professionalism when dealing with clients and staff.
- Served as a primary point-of-contact between management staff, sales representatives which resulted in seamless communication across different sectors of the company.
- Collaborated with cross-functional teams to develop new strategies for enhancing the customer experience.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Dealing with clients needs on a one to one bases.
- Maintained comprehensive knowledge of company offerings to provide accurate information and recommendations to customers.
- Promptly responded to inquiries and requests from prospective customers.
PERSONAL TRAINER & GYM RECEPTIONIST
Chic Physique & Self Employed
1 2018 - 11.2023
- Meet with clients for 1 to 1 consultations to establish their goals, develop a personal training plan while accommodating any specific needs with sensitivity and patience, such as injury recovery or disabilities
- I also remain up-to-date with the most accurate information and practises to be able to educate my clients in a way that helps them incorporate lifestyle changes that provide long-term results
- In addition to this I tailor their training plan to keep them challenged, engaged, and progressing safely
- In my role as the gym receptionist I ensured that clients' needs were met, including managing their membership, ensuring gym safety measures were followed, answering general queries
- I also was responsible for ad-hoc front of house duties and being the point of contact for the gym.
CHEF PESCADO
Brass And Knuckle
06.2017 - 04.2018
- Training of new chefs to ensure they are familiar with their responsibilities
- Responsible for maintaining high standards of hygiene and organisation within the kitchen, including ensuring cleanliness regime was being followed on a daily basis
- Created menu items and selected the fresh fish display for customers.
CUSTOMER CARE AGENT
HSBC
12.2016 - 09.2017
- Assisting clients with any day to day or ongoing issues
- These include going through security checks for identity verification, resolving customer queries and complaints, onboarding clients into new products and helping with their banking needs and providing information on banking products or services.
Chef
The Villa
02.2017 - 08.2017
- Responsible for planning menus, training new chefs and ensuring that they can work well in the kitchen team, training kitchen cleaners to ensure high degree of cleanliness
- Ensured that the team and myself contributed to the success and smooth function of events such as weddings.
CHEF
MARRIOTT MEON VALLEY, HOTEL & COUNTRY CLUB
12.2014 - 12.2016
- Assisted the Sous Chef with functions, menu planning, training new chefs and kitchen hands in a twice-awarded Rosette Star kitchen
- In this role I was required to be flexible and put my hand to varied tasks, from wedding banquets to management of other catering establishments within the Hotel
- I also coordinated front of house and plating to ensure a high quality experience for diners, and kept track of back of house tasks such as cleaning schedules and ensuring strict adherence to food safety laws.
HEAD CHEF
ZINC GASTRO LOUNGE
06.2014 - 10.2014
- As head chef I planned and prepared the menus for service including creating standardised recipes to be followed by the kitchen team
- I was also responsible for staff rota planning, staff recruitment and interviewing, and training
- I was also responsible for back of house operations, including stocktaking, cleaning schedules, and other tasks as needed.
Education
THE HIGHER NATIONAL DIPLOMA IN CULINARY ARTS -
Institute of Tourism Studies
09.2013 - 05.2014
CERTIFIED PERSONAL TRAINER - undefined
ISSA
01.2020 - 05.2020
BASIC FIRST AID - undefined
Malta Red Cross
09.2019 - 05.2019
Skills
Patient
Well Organised
Assertive
Interpersonal communication
Team oriented
Compassionate
Friendly
Self-improvement
Reliability
Personal Information
- Date of Birth: 02/24/92
- Gender: Male
- Nationality: Maltese
Languages
English
Maltese
Italian
Timeline
Customer Relations Representative
Citadel Insurance
11.2023 - Current
CERTIFIED PERSONAL TRAINER - undefined
ISSA
01.2020 - 05.2020
BASIC FIRST AID - undefined
Malta Red Cross
09.2019 - 05.2019
CHEF PESCADO
Brass And Knuckle
06.2017 - 04.2018
Chef
The Villa
02.2017 - 08.2017
CUSTOMER CARE AGENT
HSBC
12.2016 - 09.2017
CHEF
MARRIOTT MEON VALLEY, HOTEL & COUNTRY CLUB
12.2014 - 12.2016
HEAD CHEF
ZINC GASTRO LOUNGE
06.2014 - 10.2014
THE HIGHER NATIONAL DIPLOMA IN CULINARY ARTS -
Institute of Tourism Studies
09.2013 - 05.2014
PERSONAL TRAINER & GYM RECEPTIONIST
Chic Physique & Self Employed
1 2018 - 11.2023