Sebastian Llano
Msida,Malta
Summary
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands. Thrive in new opportunities where I can leverage my skills in team management, problem-solving, and customer relationship building to contribute to a company's success.
Overview
11
11
years of professional experience
Work History
Office Assistant
JWP Malta
Marsa
09.2023 - Current
- Manage payments to property owners, ensuring accuracy and compliance
- Verify invoices against contracts and purchase orders
- Facilitate timely vendor payments to maintain smooth operations
- Implement secure payment systems to improve efficiency
- Prepare and manage property transaction contracts
- Generate financial reports for internal and external use
Bilingual Customer Service Specialist
CloudTask
Colombia
09.2019 - 09.2023
- Company Overview: CloudTask is a company that specializes in providing customer service solutions
- Led the Client Service team to deliver excellent customer service
- Provided feedback and training to enhance team performance
- Improved workflows to increase productivity
- Managed customer concerns, and ensured swift resolutions
- Developed quality control measures to maintain service standards
Account Manager
Expensify
San Francisco
05.2015 - 09.2019
- Company Overview: Expensify is a financial software company that provides expense management solutions
- Developed sales strategies for B2B clients, achieving consistent results
- Identified new business opportunities through market analysis
- Engaged prospects using multi-channel approaches
- Managed the sales pipeline from prospecting to closure
Project Manager / Designer / IT Assistant
Terracon Engineering Consultants
Atlanta
07.2013 - 05.2015
- Company Overview: Terracon Engineering Consultants is a company that provides engineering services
- Managed engineering projects from start to finish, ensuring timely delivery
- Coordinated reports and proposals for environmental assessments
- Produced construction designs using AutoCAD
Education
Coursework - Architectural Engineering
Kennesaw State University
Associate Degree - Design
Gwinnett Tech College
Graduated Honors - General Education
Mill Creek High School
Skills
- Financial Management
- Accounts Payable/Receivable
- Contract Management
- Stakeholder communication
- Customer Service Leadership
- Team Training and Development
- Workflow Optimization
- Quality Control
- Sales strategy development
- Market Analysis
- Pipeline Management
- Project Management
- Technical Design
- Regulatory compliance
Accomplishments
- Honors graduate
- Recipient of the Pell Grant and Hope Grant
Languages
- English, First Language
- Spanish, First Language
Activities
- Photography
- Hiking
- Online multiplayer gaming
- Recreational sports
Languages
English and Spanish
First Language
Timeline
Office Assistant
JWP Malta
09.2023 - Current
Bilingual Customer Service Specialist
CloudTask
09.2019 - 09.2023
Account Manager
Expensify
05.2015 - 09.2019
Project Manager / Designer / IT Assistant
Terracon Engineering Consultants
07.2013 - 05.2015
Coursework - Architectural Engineering
Kennesaw State University
Associate Degree - Design
Gwinnett Tech College
Graduated Honors - General Education
Mill Creek High School
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