Sedona Edwards
Billings
Summary
Passionate barista with background in specialty coffee shops and fast-paced environments. Skilled in crafting traditional espresso beverages, and developing unique drink recipes to enhance customer satisfaction. Demonstrated ability to manage high-volume orders with precision and care, contributing to positive customer experiences and repeat business.
Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
Overview
2
2
years of professional experience
Work History
Shift Lead/Barista
City Brew Coffee
Billings
07.2023 - Current
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Supervised staff during shift changes and ensured transition went smoothly.
- Handled cash register transactions accurately while providing excellent customer service.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Described menu items to customers and suggested appealing products.
- Demonstrated techniques on using multiple beverage machines with new team members.
Education
Skyview High School
Billings, MT06-2025
Skills
- Customer service
- Team building
- Employee training
- Time management
- Adaptability and flexibility
- Creative problem solving
- Team motivation
- Positive attitude
Affiliations
- Key club
- National honors society
- National Society of High School Scholars
References
References available upon request.
Timeline
Shift Lead/Barista
City Brew Coffee
07.2023 - Current
Skyview High School