Selena Paffhausen
Kalispell
Summary
Dynamic Targeted Case Manager at Aware Inc. possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
4
4
years of professional experience
Work History
Targeted Case Manager
Aware Inc.
05.2020 - 07.2023
- Ensured client rights were protected and upheld by adhering to ethical guidelines, confidentiality regulations, and professional standards in all aspects of case management practice.
- Monitored and tracked client progress, adjusting case plans as needed to achieve desired outcomes.
- Managed caseloads efficiently while maintaining high-quality service delivery standards.
- Advocated on behalf of clients when faced with challenges or obstacles impeding their progress towards goals.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Established trust with clients by consistently demonstrating empathy, professionalism, and a commitment to their wellbeing.
- Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests, and personal inventories to assist clients in determining strengths and weaknesses.
Mentor, At-Risk Youth
Youth Dynamics
02.2019 - 12.2020
- Reduced instances of negative behavior by teaching conflict resolution strategies and promoting healthy communication habits.
- Boosted self-esteem for at-risk youth through consistent support, encouragement, and positive reinforcement.
- Fostered a sense of community within the program by organizing group outings, events, and team-building exercises.
- Connected at-risk youth with valuable resources such as counseling services, educational opportunities, or job training programs.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
Education
Bachelor of Social Work - Social Work
University of Montana
Missoula, MT12-2020
Minor Psychology, Human And Family Development -
University of Montana
Missoual, MT 12-2019
Skills
- Client Advocacy
- Ethical Practice
- Service Planning
- Referral Networking
- Care Coordination
- Emotional Intelligence
- Cross-Functional Collaboration
- Trauma Informed Care
- Social Security
- Medicaid and Medicare
- Developmental Disability Program (SSI,SSDI, SSA)
- Financial Resource Management
Accomplishments
- Mental Health Worker of The Month 2021/11, Aware, Helena, MT
Timeline
Targeted Case Manager
Aware Inc.
05.2020 - 07.2023
Mentor, At-Risk Youth
Youth Dynamics
02.2019 - 12.2020
Bachelor of Social Work - Social Work
University of Montana
Minor Psychology, Human And Family Development -
University of Montana
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