Summary
Overview
Work History
Education
Skills
Timeline
Generic

Selyna Sisson

Townsend

Summary

Experienced lead waitress skilled in customer service, cash handling, and task delegation. Demonstrated ability to enhance guest experiences and efficiently manage high-volume dining environments. Dedicated lead waitress with proven skills in order accuracy, cash handling, and teamwork. Committed to enhancing guest satisfaction and maintaining a well-organized dining experience.

Overview

13
13
years of professional experience

Work History

Lead Waitress

Bread and Butter Cafe
Townsend
10.2020 - Current
  • Managed dining area to ensure cleanliness and organization.
  • Resolved customer inquiries and complaints to enhance guest satisfaction.
  • Maintained inventory of supplies and placed orders regularly.
  • Developed seating arrangements to maximize guest flow during peak hours.
  • Managed multiple tables efficiently during busy shifts.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Calculated charges, issued checks, and collected payments to ensure accurate transactions.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.

Sales Associate/ Food Service

Various
08.2013 - 06.2021

Sales Associate

Target, Bed Bath & Beyond, Old Navy, Tj Maxx, Wells Fargo and others

  • Guided customers in selecting products and addressing inquiries to enhance shopping experience.
  • Organized merchandise displays on sales floor to create inviting shopping environment.
  • Processed transactions accurately at the point of sale.
  • Ensured cleanliness and organization of the sales environment consistently.
  • Participated in inventory management and stock replenishment activities.

Food Service

Wendys, Coast Guard Base

  • Managed cash register operations at North Bay Industries, ensuring accurate transactions.
  • Prepared and served food items following safety and sanitation guidelines.
  • Maintained clean and organized workstations throughout the shift.
  • Worked with team members to deliver prompt service during peak hours, improving customer satisfaction.

Sales Associate

Macys
Fort Worth
04.2019 - 04.2020
  • Assisted customers with product selection and provided personalized recommendations.
  • Upsold additional items based on customer interests, increasing average transaction value.
  • Resolved customer inquiries and issues promptly, enhancing satisfaction and loyalty.
  • Handled customer complaints in a professional manner.
  • Maintained visual merchandising standards, improving store presentation and customer experience.
  • Responded to incoming phone calls to assist customers with store information and inquiries.
  • Worked with fellow sales team members to achieve group targets.
  • Restocked shelves to maintain sufficient inventory levels.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Education

Belgrade High School

Skills

  • Cash handling
  • Customer service
  • Inventory control
  • Able to upsell
  • Sales transactions
  • Order accuracy
  • Task delegation
  • Waiting tables
  • Team player
  • Cash register operation
  • Reliable and responsible
  • Beverage pairing

Timeline

Lead Waitress

Bread and Butter Cafe
10.2020 - Current

Sales Associate

Macys
04.2019 - 04.2020

Sales Associate/ Food Service

Various
08.2013 - 06.2021

Belgrade High School
Selyna Sisson