SHALU RANI
St julians,Malta
Summary
Possesses a solid educational foundation in tourism, hospitality, and political science complemented by hands-on experience in front desk and airline customer service environments. Adept at multitasking, liaising with diverse teams, and maintaining high standards of security and customer satisfaction.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Executive Assistant
Ta kanani
St julians, Mata
11.2023 - 11.2025
- Managing staff, including scheduling and training
- Monitoring service quality, food safety, and hygiene
- Handling customer complaints and resolving issues
- Managing tables, reservations, and waitlists
- Supporting servers, bartenders, and kitchen staff
- Maintaining ambiance, cleanliness, and atmosphere
- Driving sales, upselling, and promoting menu items
- Covering shifts, assisting with service, and troubleshooting
Customer service agent
Bird World wide flight service pvt Ltd.
New delhi, India
01.2018 - 11.2020
- Managing All Allocation Related To Flight Operations Such As Counter CheckIn, Arrival & Departures , Boarding For LUFTHANSA AIRLINES.
- Pre & Post Flight Duties.
- To Liaison With All Concerned Department & Authorities For Smooth & Safe Operation Of Flight.
- Giving The Information About The Flight To The Customer.
Education
MBA - Tourism and Hospitality Management
EIE institute of education
St julians, Malta 10.2023 - 10.2025
Diploma - hospitality and travel management
Frankfinn institute
Delhi, India 07.2016 - 11.2017
Bachelor of Arts - political science (hons)
University of Delhi
Delhi, India 08.2013 - 09.2016
12th -
GG.SSS
Delhi, India 08.2012 - 07.2013
10th -
GG.SSS
Delhi, India 04.2010 - 03.2011
Skills
- Communication
- Customer service
- Problem-solving
- Time management
- Leadership
- Organizational and planning skills
- Good listener and communicator
- Decision Making
Personal Information
- Date of Birth: 03/03/96
- Nationality: Indian
Languages
English
Proficient
C2
Languages
Hindi, B2, B2, C1, C1, B2, B2
Hobbies
Yoga
Cooking
Traveling
Timeline
Executive Assistant
Ta kanani
11.2023 - 11.2025
MBA - Tourism and Hospitality Management
EIE institute of education
10.2023 - 10.2025
Customer service agent
Bird World wide flight service pvt Ltd.
01.2018 - 11.2020
Diploma - hospitality and travel management
Frankfinn institute
07.2016 - 11.2017
Bachelor of Arts - political science (hons)
University of Delhi
08.2013 - 09.2016
12th -
GG.SSS
08.2012 - 07.2013
10th -
GG.SSS
04.2010 - 03.2011