Shamison Gerada
Marsa,26
Summary
Dynamic Front Desk Supervisor at Virtu Ferries with a proven track record in guest relations and training staff to excel in customer service. Expert in reservations management and problem-solving, consistently enhancing guest experiences and fostering repeat business. Recognized for exceptional time management and the ability to thrive in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Front Desk Supervisor
Virtu Ferries
09.2023 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
Food Waiter
FORN TAL-GHAWDXI
03.2023 - 12.2024
Merchandiser
Zara
02.2019 - 02.2020
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Food Waiter
Camarata Bar
01.2018 - 01.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Skills
- Guest relations
- Time management
- Reservations management
- Problem-solving skills
Timeline
Front Desk Supervisor
Virtu Ferries
09.2023 - Current
Food Waiter
FORN TAL-GHAWDXI
03.2023 - 12.2024
Merchandiser
Zara
02.2019 - 02.2020
Food Waiter
Camarata Bar
01.2018 - 01.2019
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